Director of Operations - The Hoxton Bengaluru City

What you’ll do…

At the core of your role will be to ensure our guests are having a great and unique experience with us. You’ll also…

• Impact all areas of the business, from the big picture to the small details.
• Take responsibility for the financial side of things: owning your P&L, contributing to annual budget planning and generally mastering the balance between cost and quality that The Hoxton is known for.
• Make quality your middle name. You’d never be satisfied with being number 255 on TripAdvisor; you’ll lead our existing Quality Evaluation processes and find ways to make them better.
• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
• Be great at spinning multiple plates – it’s a fast-paced place and we like to keep a handful of projects on the go at the same time.
• Oversee manpower scheduling and maintaining budgeted payroll cost%.

What we’re looking for…

• An experienced, commercially savvy operator with 2+ years’ experience, having previously worked in a lifestyle or high-end contemporary hotel would be an advantage.
• You’re as comfortable with the strategic as with the day-to-day detail and can easily connect the two.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.