Director of Operations - The Hoxton Bengaluru City

Open 44d

What you’ll do…

At the core of your role will be to ensure our guests are having a great and unique experience with us. You’ll also…

Impact all areas of the business, from the big picture to the small details.
Take responsibility for the financial side of things: owning your P&L, contributing to annual budget planning and generally mastering the balance between cost and quality that The Hoxton is known for.
Make quality your middle name. You’d never be satisfied with being number 255 on TripAdvisor; you’ll lead our existing Quality Evaluation processes and find ways to make them better.
Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
Be great at spinning multiple plates – it’s a fast-paced place and we like to keep a handful of projects on the go at the same time.
Oversee manpower scheduling and maintaining budgeted payroll cost%.

What we’re looking for…

An experienced, commercially savvy operator with 2+ years’ experience, having previously worked in a lifestyle or high-end contemporary hotel would be an advantage.
You’re as comfortable with the strategic as with the day-to-day detail and can easily connect the two.
A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get stuff done.
You’re up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other and has fun along the way.

See also