Director Of Operations-VTXC
Summary
Leads day-to-day operations for a telecommunications company, overseeing network infrastructure, field services, and service delivery to ensure reliable broadband and telecom services.
SUMMARY
VTX Communications, LLC (VTXC) is seeking a strategic and results-driven Director of Operations to lead the company's operational functions throughout its service territory. This executive leadership role is responsible for overseeing network operations, outside plant activities, field services, technical operations, service delivery, operational efficiency, and employee safety.
The Director of Operations will provide leadership to operational teams, ensure reliable telecommunications and broadband services, support strategic growth initiatives, and drive continuous improvement across all operational functions. This position plays a critical role in aligning operational performance with the company's business objectives while maintaining high standards of service reliability, safety, and regulatory compliance.
Operations Leadership
- Direct and oversee daily operational activities across telecommunications and broadband service delivery functions.
- Develop and implement operational strategies that support company growth and long-term objectives.
- Establish performance standards, operational metrics, and accountability measures.
- Ensure efficient utilization of personnel, equipment, and resources.
- Monitor operational performance and identify opportunities for process improvements.
- Lead continuous improvement initiatives to enhance productivity and service delivery.
Network & Infrastructure Operations
- Coordinate the maintenance, reliability, and expansion of telecommunications and broadband plant infrastructure.
- Coordinate operational support for capital projects and network upgrades.
- Ensure plant assets are maintained in accordance with company standards and regulatory requirements.
- Partner with Engineering, Information Technology, and Technical Services teams to prioritize operational investments and enhancements.
Service Delivery & Field Operations
- Oversee installation, maintenance, repair, and restoration activities.
- Ensure timely delivery of customer services and operational support.