Director of Operations

Job Description Summary:

The Director of Operations is responsible for overseeing the day-to-day operations and performance of the company's government contracts. This position provides direction and support to Program Managers, ensures compliance with contract requirements and company policies, and works with corporate departments to address operational needs, resolve issues, and maintain customer satisfaction.

Key Responsibilities:

Operational Oversight and Program Management

• Oversee daily operations across multiple government contracts and locations.
• Supervise and support Program Managers to ensure contract requirements and performance expectations are met.
• Establish operational priorities and hold Program Managers accountable for contract performance.
• Monitor staffing, funding, deliverables, and contract periods of performance.
• Assist Program Managers with staffing, scheduling, performance concerns, and other operational matters.
• Ensure compliance with Performance Work Statements (PWS), contract requirements, and company policies.
• Address operational concerns and escalate significant issues to executive leadership as needed.
• Serve as Program Manager for assigned contracts, as needed.

Customer Relations

• Maintain working relationships with government customers, Prime Contractors, and other stakeholders.
• Conduct site visits to review operations, meet with employees, and address concerns.
• Monitor customer satisfaction and work with Program Managers to resolve performance issues.
• Participate in customer meetings and contract reviews as needed.

Quality Management and Compliance

• Own and manage the company’s Quality Management System (QMS).
• Work with Program Managers and Quality personnel to ensure compliance with established procedures.
• Lead internal audits and support external audits and ISO certification efforts.
• Ensure compliance with company policies, contractual obligations, and regulatory requirements.
• Identify opportunities to improve operational processes and contract performance.

Business Development Support

• Support proposal development, re-competes, and data calls.
• Assist with staffing plans, operational approaches, and other proposal requirements.
• Coordinate with Business Development, HR, Contracts, and Finance during new contract transitions.
• Support startup activities to ensure staffing, resources, and operational requirements are in place.

Financial and Operational Controls

• Monitor contract funding, labor utilization, overtime, and operational expenses.
• Coordinate with Finance and Contracts regarding funding and contract-related concerns.
• Assist with budget planning and resource allocation.
• Identify potential operational or financial issues and recommend solutions.

Cross-Functional Coordination

• Work with HR on staffing needs, employee relations, and performance management.
• Coordinate with Contracts, Security, and other departments to address operational requirements.
• Ensure workplace safety requirements are followed across contract locations.

General Duties:

• Provide leadership and guidance to Program Managers and site teams.
• Keep executive leadership aware of operational performance and concerns.
• Coordinate across HR, Finance, Security, and Operations.
• Ensure readiness for audits, inspections, and contract reviews.
• Perform other duties as assigned.