Director of Organizational Development

The Director of Organizational Development is responsible for leading the design, implementation, and continuous improvement of enterprise-wide learning, leadership development, and employee growth initiatives aligned with the organization’s strategic priorities and culture. This role ensures the development of high-performing leaders and employees who deliver exceptional member experience and operational excellence.

This position provides strategic direction and oversight for employee development programs, including leadership pipelines, onboarding, performance enablement, and member experience training. The Director of Organizational Development directly oversees the Member Experience Coach(s) and Training Specialists, ensuring alignment between leadership capability building and front-line member experience excellence.