Director of Outpatient Services

Responsibilities: (pursuant to assignment)

• Provides oversight of the Outpatient programs and assures the smooth functioning of the overall programs on a daily basis.
• Alerts appropriate staff regarding plant, cleaning, technology and maintenance needs at each site.
• Ensures medical staff, including medical assistants, have the support and resources they need to complete their evaluations and medication management appointments.
• Provide oversight of therapists as they assist clients/members and their families'/support persons in developing treatment plans using a team approach and assuring that this plan is reviewed, revised as needed, and implemented.
• Provides oversight medical records, including all related treatment forms and correspondences for assigned caseload and departments.
• Works closely with the Executive Director of Administration to ensure front desk and scheduling procedures to effectively support service delivery
• Confers and consults with both internal and external stakeholders to assure continuity of treatment for the clients/members we serve.
• Intervenes at times of crisis to help the client achieve and maintain stabilization.
• Regularly attends treatment team meetings, department staff meetings, and interagency/CASSP meetings as necessary.
• Performs other clinical, administrative, and management responsibilities as directed by executive leadership.
• Demonstrates initiative and continued self-development professionally and in new procedures/methods/programs.
• Assures that all diagnostic, treatment, follow up, and discharge functions are carried out for all clients.
• Develops effective working relationships and communicates with other service providers, school districts, and agencies so as to provide quality services.
• Provides supervision of all staff and assuring that all clinical and paperwork duties are accomplished in a time efficient manner.
• Adheres to all Friendship House, County, State, and Federal policies and regulations related to mental health services.
• Participates in regular clinical supervision and continuing education activities to further develop professional skills in mental health treatment.
• Participates in quality improvement/quality assurance activities.
• Ensures staff/program achieves established productivity and incentive standards for the programs.
• Comply with Agency policies and procedures, including those regarding conduct, confidentiality, and record keeping.
• Perform duties in a professional manner in response to clients, co-workers, and situations in which own values are challenged.
• Other duties as assigned.