Director of Patient Access

Lead patient access teams to simplify care and strengthen the patient experience across our rural health system

Join Our Team at Cuyuna Regional Medical Center

At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect. If you're looking for a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.

A Day in the Life of a Director of Patient Access

The Director of Patient Access oversees the daily operations of hospital and clinic admissions, reception, and scheduling departments, ensuring efficient and courteous patient services. This role is pivotal in developing and implementing operational policies and procedures to enhance the patient check-in experience and compliance with healthcare regulations, such as HIPAA and FTC Red Flag Rules. The director collaborates closely with healthcare providers, administrative staff, and IT to optimize scheduling protocols and use of the electronic medical records system. Key responsibilities also include staff training and performance management, focusing on exceptional customer service and effective communication across all levels of the organization. The role requires continuous improvement efforts to adapt to changing healthcare environments and patient needs.

About the Hospital Admitting Department

First Impression, Lasting Impact

In Hospital Admitting at CRMC, we are the first point of contact for patients and our team ensures that every patient encounter is smooth, accurate, and stress-free. We complete much more than just an administrative function, we set the tone for the patient’s entire healthcare journey, helping them feel supported, informed, and cared for from the very start. What makes Hospital Admitting unique is our ability to adapt and thrive in a fast-paced, ever-changing environment. Every day, we navigate insurance verifications, scheduling changes, and unexpected patient needs, all while providing compassionate customer service. Our team operates on the belief that a positive attitude, teamwork, and flexibility make all the difference—not just for patients, but for each other. We take pride in creating a strong sense of family among our coworkers, working together to overcome challenges, and ensuring that patients always feel like their needs come first.

Ideal Candidate (What will make you a great fit!)

• Collaborative, empathetic leader
• Experienced in multi-site healthcare operations
• Skilled in front-end revenue cycle
• Proficient with EHR workflows
• Data-driven problem solver
• Effective change manager