Director of Patient Services

Shift: Fulltime Days (salary)

Employees are an important part of life at Schofield Care! Not only do they help our residents to achieve their goals, but they also help them to maintain an optimal quality of life. We're looking for caring, compassionate employees to join our team and to help us fulfill our mission to deliver the area's BEST senior care!

Position Summary:

The Director of Patient Services is responsible for clinical direction and supervision of patient care services.

We strive to be an employer of choice:

• Competitive Wages
• Paid Time Off
• Sick Days
• Medical, Dental, Life Insurance
• 401(k) (eligibility based on full-time/part-time status)
• Tuition Reimbursement
• Uniform Allowance
• Other Perks

Key Responsibilities:

The Director of Patient Services is supervised by the Director of Home Care Operations. The job duties and responsibilities are to be performed while observing the following standards: job standard (knowledge, ability, skills), technical skill, quality, quantity, judgment/problem solving, decision making, and initiative. The responsibilities include, but are not limited to the following:

1. Patient Services:

1. Oversee the delivery of patient/participant services to ensure quality of service and maintenance of professional standards of practice.
2. Evaluate case management of patient/participant plan of care/service plan and integration with appropriate resources.
3. Assist the Director in the investigation, resolution and documentation of patient and/or contract agency complaints.
4. Ensure compliance with requirements of federal, state, and county required documentation for the provision of home health care including, OASIS, PRI, 485, UAS and other related assessment tools, as appropriate.
5. Coordinate Liaison R.N. assignments with discharge planners and referral agencies to ensure timely, complete and comprehensive assessment of patient/participant needs for successful transition to the community.
6. Participate in the development of SCHC objectives, professional standards of care and policies and procedures affecting clinical services.
7. Assist with the administrative supervision of contract agencies and the services they provide by contractual agreement.
8. Ensure that staff documentation meets professional standards, supports the need for service, and reflects care provided.
9. Share on-call responsibilities with other management staff, as required.
10. Must be available for consultation after hours, as required.
11. Oversee Medicare requirements, including issuing timely ABNs (Advance Beneficiary Notice), NOMNCs, and face to face documentation.

1. TBI Wavier
   1. Provide oversight of agency TBI waiver staff and their activities.
   2. Facilitate Incident Investigation Report and documentation process.
   3. Oversee Incident Committee activities.
   4. Ensure TBI recordkeeping requirements are met.
   5. Coordinate Quality Assurance activities (ex. Satisfaction Surveys) are completed.

1. Personnel Management:

1. Coordinate the introduction period and orientation of all new staff.
2. Provide oversight and direction regarding the assignment of employees and contract staff, based on patient/participant needs and in accordance with licensure, training, and demonstrated skills.
3. Coordinate and/or evaluate employees through the use of Performance Review Evaluations. Coordinate and/or conduct in-home visits with staff at least annually.
4. Implement progressive discipline, as necessary, under Schofield Residence personnel policies and procedures.
5. Investigate and resolve employee grievances.
6. Participate directly in all personnel issues including implementation of personnel policies and procedures.
7. Ensure that appropriate and quality clinical services are provided by employees and contract staff, through education, quality review and clinical oversight using regulatory, quality, and home health care professional standards.
8. Supervise and monitor the performance and skills of direct and contract staff to evaluate clinical competence through:
   • • • regular record review
       • regular case conferences with supervisory personnel
       • regularly scheduled, as well as discretionary, on-site evaluation of employee services in the patient’s/participant’s home
9. Maintain open communications with all personnel by conducting and/or participating in routine staff meetings.
10. Assist with providing for, and maintenance of, employee health requirements, in conjunction with Schofield Residence Infection Control personnel.

1. Program Operations/Management:

1. Participate in the program’s quality/performance improvement initiatives utilizing the following:
2. Identification of problems
3. Development of Action Plans
4. Implementation of Change Plans
5. Auditing
6. Tracking and Trending Data
7. Ongoing Evaluations
8. Assist the Director in coordinating the activities of the Professional Advisory Committee.
9. Assist in development and implementation of procedures for systematic evaluation of the programs.
10. Assure effective coordination and utilization of contract services.
11. Assure effective communication exchange with referral sources, community agencies and physicians.
12. Collect and analyze incident/accident data.
13. Assist Director in assuring program compliance with federal conditions of participation, and state and county regulations governing program operations.
14. Arrange for appropriate staff development and training regarding operational procedures, equipment, disease management or any other topics related to home health care services.

1. Financial:
   1. Assist the Director in assessing and achieving operational efficiencies of SCHC, including but not limited to:

• Staffing and scheduling patterns
• Supervising all overtime usage
• Caseload distribution
• Non-billable staff visits
• Assessing supply utilization
  1. Assist the Director with any monthly budget related issues for SCHC.
  2. Assist the Director in the development of an annual budget for SCHC.

1. Community Relations:
   1. Maintain positive and cooperative relationships with other programs available through the Schofield Residence.
   2. Develop and maintain liaison with other agencies/organizations to increase awareness of SCHC’s available services to the community.
   3. Facilitate education experiences for students enrolled in internships/clinical rotations at SCHC.
   4. Participate in local, state, and national organizations and workshops related to health care.
   5. Maintain a professional working relationship with federal, state and county representatives and oversight agency staff.
   6. Assist with providing community education regarding SCHC in conjunction with the Director of Community Relations and Volunteer Services.
   7. Publicly support the SCHC and all Schofield Residence programs and services.

1. General Duties and Responsibilities

1. Participate in all department meetings, mandated inservices, and assigned committees.
2. Maintain a positive and professional relationship with patients, particpants, family members, legal representatives and visitors.
3. Maintain a positive and professional relationship with all personnel, including supervisors, co-workers and volunteers.
4. Follow all safety regulations and precautions at all times; use protective devices as required.
5. Wear and maintain proper uniform/clothing as established in the uniform dress code policy, including name tag identification. Maintain acceptable personal hygiene.
6. Maintain confidentiality and patient/participant rights.
7. Maintain confidentiality of all issues and subject matters, including records, reports, data and other related sensitive materials.
8. Maintain an acceptable attendance rate.
9. Follow all laws, rules and regulations of the Federal and NYS Health Codes in regard to the department and overall organization operations.

1. Supervisory Duties and Responsibilities
2. 1. Plan, develop, organize, implement and evaluate the department’s work as appropriate.
   2. Delegate authority, responsibility, and accountability to other responsible department personnel.
   3. Provide leadership by being an appropriate role model to others.
3. 1. Advocate the purposes, goals and policies of the Schofield Residence and affiliate organizations.
   2. Provide departmental personnel with ongoing feedback, including timely evaluations of staff, counseling of employees and taking disciplinary action when necessary.
   3. Provide effective supervision, ensuring all staff abides by all government laws, rules and regulations that affect patients, participants, families, coworkers and volunteers of the Schofield Residence and affiliate organizations.
   4. Use any resources available to create ideas, programs or more effective practices that will benefit the organization, department and/or staff.

IX. Goal Setting and Management Objectives

1. 1. Attain a deficiency free NYS Department of Health survey and/or federal survey, and if required, resolve any deficiencies in a timely and effective manner.
   2. Work with patients/participants, families, and legal representatives to ensure that substantiated complaints are resolved in a timely and effective manner.
   3. Accomplish fiscal results within established department budget for the most recent fiscal year.
   4. Make and recommend timely budgetary adjustments as indicated, by analysis of the monthly budget and payroll hours, for the most recent fiscal year.
   5. Establish and complete all departmental performance goals.
   6. Establish and complete all individual performance goals.

Working Environment:

The Director of Patient Services is subject to inside and outside environmental conditions as well as conditions found in patient home and in the field, in which worker may be exposed to pets, odors, fumes and mist from medication. Work is performed in the Agency offices. Hours of work may vary due to the complexity and extra time demands placed upon the Director of Patient Services by the position requirements. Flexibility in availability is required. It is expected that the Director of Patient Services will work at least 37.5 hours per week. Additional hours may be required, as well as on-call duty.

Exposure to Blood and Airborne Pathogens

This position has been categorized into Occupational Safety and Health Administration (OSHA) Category 1: routine contact with blood/body fluids of persons living or non-living. Contact can be made while performing personal care; handling regulated medical waste and in clean up of spills and other blood/body fluid accidents. Protective equipment should be utilized when performing these tasks.

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