Director of People & Culture

• Lead and oversee all day-to-day operations of the People & Culture Department while collaborating with executive leadership on the strategic implementation of human resources initiatives
• Develop and execute a comprehensive people strategy that aligns with organizational goals, values, and mission, while remaining adaptable to evolving business needs
• Foster a positive and inclusive workplace culture that encourages open communication, psychological safety, mutual respect, and employee engagement
• Serve as a strategic partner to all departments, providing expert guidance on talent management, organizational development, employee relations, and HR policy matters
• Oversee all aspects of HR administration including compensation and benefits management, leave administration, performance management, talent development, occupational health and safety, and training and development programs
• Lead recruitment efforts in accordance with company policies and procedures, ensuring a streamlined and inclusive hiring process that attracts diverse talent
• Manage the People & Culture budget with precision, including forecasting, expense tracking, month-end reporting, and strategic financial planning
• Champion employee relations by addressing concerns, mediating conflicts, and conducting investigations with fairness, transparency, and empathy
• Empower departmental leaders and managers with coaching, support, and actionable development plans to enhance their leadership capabilities
• Ensure full organizational compliance with local employment laws, regulations, and best practices,
• Analyze HR metrics and data to identify trends, measure program effectiveness, and make data-driven recommendations for continuous improvement
• Oversee employee recognition programs, wellness initiatives, and organizational events that celebrate achievements and strengthen team cohesion
• Drive innovation in HR processes and practices, continuously challenging the status quo to enhance both employee and organizational experiences
• Handle disciplinary matters and employee terminations in accordance with company policy and legal requirements, maintaining confidentiality and professionalism
• Provide professional, engaging, and supportive service to all employees, demonstrating commitment to their growth and well-being
• Perform additional duties and special projects as assigned by senior leadership

Knowledge & Experience

• Masters / Bachelor's Degree in Human Resources, Business Administration, Organizational Development, or related field (preferred)
• Minimum 5 to 8 years of progressive Human Resources Management experience, with minimum 2 years in a director-level or equivalent strategic HR role
• Extensive knowledge of all aspects of HR operations including compensation, benefits, performance management, talent acquisition, employee relations, and compliance
• Strong understanding of Cambodia labor law & regulations, and local compliance requirements
• Excellent written and verbal communication skills with the ability to articulate complex HR concepts to diverse audiences
• Demonstrated ability to train, coach, and develop leaders at all organizational levels
• Proven expertise in strategic HR planning, organizational development, and change management
• Strong analytical and data interpretation skills with proficiency in HR metrics and analytics
• Excellent people skills with exceptional emotional intelligence, empathy, and interpersonal abilities
• Solid budgeting and forecasting capabilities with demonstrated business acumen and financial management experience
• Knowledge of expense management and HR technology systems
• Proven conflict resolution and employee relations expertise
• Strong organizational and project management skills with meticulous attention to detail
• Ability to work collaboratively across departments while maintaining professional boundaries and assertiveness when needed
• Flexibility and resilience in adapting to changing business priorities and organizational needs
• Experience in recruitment and talent acquisition oversight
• Familiarity with HR compliance audits and policy development
• Hospitality, technology, or multinational organization experience is considered an asset
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Championing CSR and sustainability initiatives that benefit the hotel, employees, and the local community.

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

This position reports directly to the General Manager.

Join us and lead with purpose, inspire our Ambassadors and shape a culture of service excellence that defines luxury hospitality.