Director of Performance Marketing

The Director of Performance Marketing is a high-impact leadership role responsible for owning and optimizing all performance marketing channels at Expo Home Improvement. This individual will take day-to-day ownership of paid media, lead generation, and channel performance — freeing our Fractional CMO to focus on broader brand strategy and executive priorities. This is not a strategy-only role. We need someone who can build, execute, measure, and iterate. The right candidate combines deep home improvement industry knowledge with hands-on performance marketing expertise and the leadership presence to drive a team.

Key Responsibilities

Channel Ownership & Performance

• Own all performance marketing channels including paid search, paid social, display, OTT/streaming, direct mail, and third-party lead generation
• Drive cost-of-marketing (COM) efficiency across all channels, with a target of reducing blended COM to 15% or below
• Establish channel-level attribution, reporting, and optimization cadence
• Identify underperforming channels and restructure or eliminate spend accordingly

Lead Generation & Revenue Impact

• Own the full funnel from lead generation through appointment set, with close collaboration with Sales on conversion metrics
• Partner with Sales leadership to align lead quality, appointment volume, and revenue outcomes
• Build and manage lead scoring, routing, and follow-up processes in partnership with CRM and operations teams

Analytics & Reporting

• Establish real-time visibility into marketing performance across all channels (Salesforce + Acumatica environment)
• Deliver weekly and monthly performance dashboards to the CMO and President
• Build and maintain a channel-level P&L view tied to installed revenue

Team & Agency Management

• Manage internal marketing team members and external agency/vendor relationships
• Set clear performance expectations, conduct regular reviews, and develop team capabilities
• Evaluate agency performance and make recommendations on in-house vs. outsourced capabilities

Strategic Planning

• Partner with the Fractional CMO on annual marketing planning, budget allocation, and brand positioning
• Contribute to the company's path from $66M to $87M+ in revenue through scalable marketing programs
• Stay current on home improvement industry trends, competitor activity, and emerging channels

About Expo Home Improvement

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.