Director of Platform Engineering & Operations

Location: Charlotte, NC (Onsite)
Reporting to: Chief Technology Officer (CTO)

About Velocitor Solutions

Velocitor Solutions is a leader in enterprise fleet management and mobile innovation, celebrating over 25 years of profitably growing technology. We go beyond standard telematics by offering a comprehensive, managed ecosystem—managing over 200,000 mobile assets for Fortune 500 clients across North America. Our V-Track platform integrates GPS tracking, AI-powered video telematics, and real-time data to drive safety and efficiency. We are in a pivotal phase of growth and looking to expand technology team.

Why Join Velocitor Solutions

Take charge of the platform that enables 24x7 fleet operations for leading enterprises, where your leadership drives both customer success and business growth. In this role, you’ll stay hands-on with technology while shaping strategy, building, and mentoring a high-performing team as Velocitor scales and modernizes its tech stack. Reporting directly to the CTO, you’ll collaborate with executive leadership, tackle challenges like hybrid cloud architecture, disaster recovery, and Kubernetes at scale, and ensure operational excellence in a dynamic, growth-focused environment.

Role Summary

The Director of Platform Engineering & Operations is responsible for Velocitor’s entire technology platform—overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability, security, and scalability across Azure cloud and on-premise environments. This hands-on leadership role balances technical execution and strategic management, including building a high-performing team, driving operational excellence, implementing security controls, and supporting the company’s rapid growth.

Key Responsibilities

Leadership & Strategy

• Build, mentor, and retain a team of 8 engineers across infrastructure/network, DevOps/SRE, and desktop/end-user support, providing technical coaching, career development, and performance management.
• Own platform strategy, roadmap, and execution to meet business goals and customer SLAs
• Define and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team.
• Take full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs.
• Establish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture.

Platform Operations & Architecture

• Own the design, implementation, and 24x7 operation of Velocitor's hybrid infrastructure (Azure + on-premise) supporting both production and internal corporate systems.
• Ensure high availability, scalability, performance, security, and cost efficiency across all environments.
• Hands-on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability.
• Drive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads.
• Define and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline.

DevOps & Site Reliability Engineering

• Lead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices
• Hands-on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud-native architecture patterns
• Establish SRE principles: error budgets, SLOs/SLIs, blameless postmortems, observability (metrics/logs/traces), and reliability engineering culture
• Build and optimize CI/CD tooling and workflows to improve release velocity, reduce deployment risk, and increase developer productivity
• Implement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness

Information Security & Compliance

• Implement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection.
• Establish security best practices across infrastructure: network segmentation, firewall rules, encryption (data at rest/in transit), secrets management, privileged access management.
• Lead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements.
• Own Disaster Recovery strategy and execution: define RPO/RTO targets, architect multi-region and hybrid DR solutions, develop runbooks, and conduct regular DR testing
• Ensure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes

Desktop & End-User Support

• Oversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences
• Implement IT service management practices (incident, request, problem, asset management) with clear SLAs and user satisfaction metrics
• Manage vendor relationships across infrastructure, telecom, SaaS, and managed services—evaluate contracts, optimize licensing, and ensure service quality