Director of Practice Operations
Summary
Oversee daily operations for an orthodontic practice, managing staff, patient flow, and administrative processes to ensure efficient delivery of care.
Job Title: Director of Practice Operations
Location: Arlington, VA
Status: Full-Time, Exempt
Reports to: Regional Director of Operations
About the Role:
Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations.
What You’ll Do:
- Lead and support day-to-day operations across multiple practice locations, including hiring, onboarding, scheduling, financial performance, and clinical support functions.
- Serve as a player-coach, remaining actively engaged in operations while coaching and developing Clinical and Administrative Leaders.
- Drive consistency and alignment across all sites, ensuring workflows, patient experience, and team behaviors reflect one cohesive brand.
- Partner with doctors and cross-functional leaders to identify opportunities to streamline processes, scale best practices, and improve efficiency.
- Monitor patient experience, satisfaction, and operational KPIs, using data to drive decisions and continuous improvement.
- Delegate effectively while maintaining accountability, collaboration, and ownership at the site level.
- Coach, mentor, and develop leaders to build bench strength and support growth across the region.
- Balance strategic initiatives with hands-on operational support to keep practices running smoothly.
Who You Are:
- A hands-on, multi-site operator who thrives in a fast-paced, growth-oriented environment.
- A confident player-coach who leads by example and enjoys developing people.
- Experienced in practice workflows, scheduling, and optimizing patient experience across locations.
- Financially savvy, with comfort managing P&L performance and key operational metrics.
- A strong communicator with high EQ, able to influence doctors, leaders, and front-line teams.
- Adaptable, collaborative, and proactive in identifying opportunities for improvement.
- Passionate about building teams, reinforcing culture, and aligning everyone around one brand vision.