Director of Primary Care - Experienced Nurse Practitioner
Description
Lead with purpose. Build strong teams. Help shape the future of community health.
Come work with a community-based health center whose mission aligns with your values at an exciting time in our organization's history. At Family Practice & Counseling Services Network (FPCSN), we believe quality healthcare is a right, not a privilege. We’re looking for an experienced Nurse Practitioner and collaborative leader who shares this belief and is ready to turn it into action across our Philadelphia health centers.
The Director oversees clinical operations, provider performance, access management, population health initiatives, quality improvement activities, and interdisciplinary team-based care. The position works collaboratively with executive leadership, medical providers, nursing leadership, behavioral health, dental, pharmacy, quality, and enabling services to improve health outcomes and patient experience.
As Director of Primary Care, you’ll help shape how patients access care, how clinical teams work together, and how we improve health outcomes across the communities we serve aligned with the mission and regulatory requirements of a Federally Qualified Health Center (FQHC). As a member of our Senior Leadership Team, you’ll bring frontline clinical insight into organizational decisions while translating strategy into better everyday care.
If you’re energized by developing people, solving complex challenges, and advancing equitable, whole-person care, we want to hear from you.
Your opportunity to make an impact
This role offers the opportunity to influence primary care across multiple sites while supporting the leaders and teams who deliver it. You will supervise Primary Care Site Directors, the Prenatal Team, and the Director of Youth Services, working closely with executive leadership and colleagues across nursing, behavioral health, dental, pharmacy, quality, care coordination, and enabling services.
Your leadership will help us expand access, strengthen clinical quality, support provider success, and build a consistent, welcoming patient experience throughout the network.
What you’ll lead
Accessible, effective primary care
- Guide primary care operations across FPCSN’s health center locations, partnering with site leaders to strengthen clinic flow, scheduling, provider coverage, and panel management.
- Improve workflows so patients can receive timely care and teams can work effectively.
- Use data on access, productivity, visit cycle times, and missed appointments to identify opportunities and drive practical improvements.
- Advance evidence-based protocols and consistent approaches to integrated, team-based care.
- Oversee primary care supplies, inventory, and utilization.
Strong teams and engaged providers
- Coach and develop clinical leaders, building a culture of accountability, collaboration, equity, and professional growth.
- Lead provider onboarding, mentoring, performance evaluation, and performance management.
- Support recruitment and retention of providers and clinical leaders.
- Facilitate Nurse Practitioner and primary care meetings that connect teams, share clinical updates, and support consistent practice.
- Oversee on-call scheduling and adequate Nurse Practitioner office coverage.
Better outcomes and whole-person care
- Lead improvements in preventive care, chronic disease management, and population health.
- Turn clinical dashboards, UDS measures, HEDIS metrics, and value-based care results into meaningful action.
- Partner with quality staff to develop improvement plans and track progress.
- Strengthen risk stratification, care management, and patient retention.
- Collaborate across disciplines to address patients’ medical, behavioral, and social needs.
Clinical excellence and organizational sustainability
- Oversee primary care compliance with HRSA Health Center Program requirements, Title X, FTCA, OSHA, patient-centered medical home standards, and applicable regulations.
- Help teams prepare for operational site visits, audits, and compliance reviews.
- Support accurate clinical documentation and appropriate billing practices.
- Ensure primary care meets requirements associated with grant funding, including Vaccines for Children, HRSA H80, and Title X.
- Contribute to departmental budgets, monitor financial and operational performance, and guide responsible
EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
Required:
- Minimum 5–7 years of progressive healthcare leadership experience
- Minimum 3 years managing ambulatory care or primary care operations
- Experience in an FQHC, community health center, or safety-net healthcare environment
- Experience managing multi-site operations and interdisciplinary teams
- Current Pennsylvania CRNP license
- Master’s Degree in Nursing
Preferred:
- Experience with value-based care and population health programs
- Experience with HRSA operational compliance and UDS reporting
- Experience leading quality improvement initiatives
Required Skills and Abilities
- Strong understanding of FQHC operations and HRSA requirements
- Knowledge of ambulatory care workflows and team-based care models
- Experience with EMR systems and healthcare analytics tools
- Strong leadership, organizational, and change management skills
- Excellent interpersonal and communication abilities
- Ability to analyze operational and clinical data to drive improvement
- Financial acumen related to healthcare operations and productivity
- Commitment to health equity and culturally responsive care
Other Qualifications
- Ability to pass required background screenings and credentialing verifications.
- All required vaccinations.
- Current valid CPR Certification is required or necessary to be obtained prior to work.
- Maintain current valid applicable position credentials.
- Maintain reliable transportation to travel throughout the network and/or participate in events outside the network as needed.
- Must be willing to work on-site.
Lifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
- Stand or Sit (stationary position)
- Walk
- Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
- Climb (stairs/ladders)
- Talk/Hear (communicate, converse, convey, express/exchange information)
- See (detect, identify, recognize, inspect, assess)
- Pushing or Pulling
- Repetitive Motion
- Reaching (high or low)
- Kneel, Stoop, Crouch or Crawl (position self, move)
EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.