Director of Property Maintenance

Director of Property Maintenance

Department: Property Management

Reports To: Director of Property Management

Supervises: Maintenance leadership and maintenance personnel

Revision Date: 09/2026

JOB PURPOSE or JOB SUMMARY:

The Director of Maintenance is responsible for the leadership and oversight of maintenance operations across the company’s affordable housing portfolio. This position establishes portfolio-wide maintenance standards, provides leadership and support to maintenance teams, and is accountable for property condition, preventive maintenance, work-order performance, vendor management, and execution of approved capital projects. The Director of Maintenance partners closely with Property Management and Asset Management to ensure physical asset needs are appropriately identified, prioritized, budgeted, and addressed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and oversee maintenance operations across the portfolio.
• Establish and maintain portfolio-wide maintenance standards, procedures, and preventive maintenance programs.
• Monitor property condition, work-order performance, unit turns, inspections, and recurring maintenance issues.
• Conduct property inspections and identify operating deficiencies, capital needs, and opportunities for improvement.
• Provide leadership, technical guidance, and problem-solving support to maintenance teams.
• Monitor maintenance expenses, purchasing, and vendor performance to support budget compliance and cost control.
• Develop scopes of work, review bids, and provide recommendations for major repairs and capital projects.
• Coordinate and oversee execution of approved capital projects and verify satisfactory completion.
• Support annual capital planning, budgeting, property inspections, procurement, and warranty tracking.
• Oversee maintenance-related activities associated with new property onboarding, construction turnover, and warranty periods.
• Ensure properties comply with applicable safety requirements, local codes, company standards, and required maintenance programs.
• Partner with Property Management and Asset Management to prioritize physical needs and resolve significant property issues.
• Identify opportunities to improve maintenance efficiency, service delivery, property condition, and operating costs.
• Staff Supervision and Development
• Participate in the recruitment, onboarding, training, and development of maintenance personnel.
• Establish maintenance performance expectations and provide coaching and accountability to maintenance leadership and teams.
• Identify training needs and ensure maintenance personnel have the knowledge, tools, and resources necessary to perform effectively.
• Promote consistent maintenance practices and accountability throughout the portfolio.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.