Director of Property Management

Summary:

The Director of Property Management provides leadership and oversight for the day-to-day operations of CDS Property Services Group and the affordable housing portfolio. This position is responsible for property operations, database administration, occupancy, financial performance, regulatory compliance, resident relations, and the consistent application of property management standards. The Director directly supervises the Compliance Manager and Regional Property Manager and collaborates with CDS Housing leadership and other departments to support safe, quality, compliant, and financially sustainable affordable housing. The position reports to the Vice President of CDS Housing.

Essential Job Duties:

• Provide leadership, direction, and oversight for the day-to-day operations and overall performance of CDS Property Services Group and the affordable housing portfolio.
• Directly supervise, support, and evaluate the Compliance Manager and Regional Property Manager, establishing clear expectations and accountability for property operations, database administration, compliance, occupancy, financial performance, resident services, and staff performance.
• Ensure consistent property management practices, policies, procedures, internal controls, and operating standards are implemented across the housing portfolio.
• Maintain Asset Management Folder keeping updated property files organized on the internal shared drive. Maintain operational contracts for all communities.
• Review for Owner Approval, all rent increase documentation for submission to regulatory agencies.
• Oversee compliance with applicable affordable housing programs and federal, state, and local requirements, including LIHTC, HUD/HOME, Housing Trust Fund, Fair Housing, ADA, and other applicable regulatory requirements.
• Provide oversight of regulatory audits, inspections, reporting requirements, corrective action plans, and identified compliance or property deficiencies, working closely with the Compliance Manager and Regional Property Manager.
• Monitor and evaluate portfolio performance, including occupancy, vacancies, leasing, unit turnover, rent collections, delinquency, accounts receivable, resident concerns, and other key performance indicators; implement corrective action when performance does not meet established expectations.
• Develop and implement strategies to maximize occupancy while ensuring tenant selection, leasing, waitlist management, certifications, and related activities comply with applicable regulatory and Fair Housing requirements.
• Partner with Finance and CDS Housing leadership in the development and oversight of annual operating budgets; monitor financial performance, budget variances, vacancy loss, revenue, and operating expenses and develop strategies to address areas of concern.
• Promote positive resident relations and ensure resident concerns and escalated property management issues are addressed timely, consistently, and in accordance with the Agency's Customer Service Standards.
• Collaborate with Facilities to ensure properties are maintained in a safe and acceptable condition and that maintenance needs, unit turnover, inspections, and identified property deficiencies are addressed timely.
• Participate in the planning and implementation of new property lease-ups, property transitions, rehabilitation projects, and other portfolio initiatives.
• Establish, monitor, and report key property management performance measures to the Chief Operating Officer, including operational performance, financial results, compliance, significant risks, and corrective actions.
• Collaborate with Finance, Facilities, Compliance, Housing Development, and other departments to support organizational goals, improve operational efficiency, control expenses, strengthen property performance, and enhance resident services.
• Develop and maintain effective working relationships with residents, regulatory agencies, community partners, vendors, and other stakeholders; maintain knowledge of applicable affordable housing and property management requirements through required training and professional development.
• Follow all company rules, regulations, policies, and procedures and represent CDS Life Transitions, Inc. and its affiliates professionally and in accordance with Agency standards.
• Work with Insurance Broker to ensure all Property and Vendors insurance is in place. Analyze insurance policies and suggest additions or changes. Receive Incident Reports, keep track of claims in process, maintain electronic copies of policies, maintain copies of insurance certificates, ensure Management Agents receive updated certifications annually and track all fixed assets at all locations.
• Ability to perform all other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Strong leadership and supervisory skills with the ability to establish expectations and hold staff accountable.

• Strong knowledge of affordable housing property management practices.
• Knowledge of LIHTC, HUD, HOME, and other affordable housing programs.
• Knowledge of Fair Housing and applicable federal, state, and local housing regulations.

• Strong Organizational Skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and manage multiple priorities
• Ability to work independently and as part of a team
• Strong interpersonal and customer service skills.
• Ability to communicate effectively, both orally and in writing.

Education and Experience:

• Bachelor’s Degree in Business Administration, Property Management, Real Estate, Housing, Public Administration, or a related field preferred.
• Minimum Ten years of affordable housing or multifamily property management experience.
• Strong knowledge of affordable housing programs, including Low Income Housing Tax Credit (LIHTC) and other affordable housing programs.
• Certified Property Manager (CPM), Certified Occupancy Specialist, Tax Credit Certification, HCCP, or comparable affordable housing designation required.
• Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.
• Experience in set-up and maintenance of RealPage Software, preferred or other Property Management Software required.

All experience and education requirements, except when required by federal, state, or local laws or requirements, may be waived at the discretion of management with the approval of the Executive Vice President, in collaboration with Human Resources.

Physical Requirements/Working Conditions:

• Sedentary working environment
• Ability to visit and inspect properties within the CDS Housing portfolio as required.

Corporate Qualifications/Expectations:

• Must be at least 18 years of age
• Must meet applicable Vehicle Operator Requirements.
• Travel to Properties Required
• Adhere to all CDS Life Transitions, Inc. and affiliates policies and procedures.
• Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
• Attend mandatory education and training modules as scheduled; obtain and maintain required certifications.
• Maintain all required certifications/training by State regulations and CDS policy
• Act as a professional representative of CDS Life Transitions, Inc. and affiliates in regards to appearance, behavior, temperament, communication, language, and dress.

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, skills, required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the direction of the employer.

All experience and education requirements, except when required by federal, state, or local laws or requirements, may be waived at the discretion of management with the approval of the Executive Vice President, in collaboration with Human Resources.