Director of Property Management

DIRECTOR OF PROPERTY MANAGEMENT

Department:

Property Management

Reports To:

Vice President of Asset Management

Supervises:

Regional and Area Property Managers

Revision Date:

09/2026

JOB PURPOSE or JOB SUMMARY:

The Director of Property Management is responsible for the day-to-day leadership and oversight of the Property Management division and the successful operation of the company’s affordable housing portfolio. This position provides direct leadership to Regional and Area Property Managers and is accountable for portfolio performance, operational consistency, and execution of company and ownership objectives. The Director of Property Management operates with a high degree of independence over day-to-day property management activities, with executive oversight provided by the Vice President of Asset Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead the day-to-day operations of the Property Management division and provide direction to Regional and Area Property Managers.

• Maintain accountability for overall portfolio performance, including occupancy, leasing, collections, delinquency, expenses, maintenance, and property condition.

• Establish operating standards, priorities, procedures, and accountability across the portfolio.

• Monitor property financial performance and ensure execution of approved budgets and business plans.

• Identify underperforming properties and lead corrective action and stabilization efforts.

• Ensure properties are well-maintained and operated in accordance with company standards and applicable regulatory requirements.

• Oversee staffing needs, employee performance, training, and development within the Property Management division.

• Lead operational aspects of property transitions, new property onboarding, and portfolio growth.

• Partner with Compliance, Accounting, Asset Management, Human Resources, and other departments to achieve property and company objectives.

• Serve as the primary escalation point for significant property management matters and escalate material financial, legal, regulatory, or ownership-level issues as appropriate.

• Identify opportunities to improve operating efficiency, portfolio performance, processes, and organizational effectiveness.

• Staff Supervision and Development

• Recruit, develop, supervise, and evaluate Property Management team.

• Establish measurable performance expectations and hold Regional and Area Property Managers accountable for results.

• Ensure appropriate training and professional development of Property Management teams.

• Promote a culture of accountability, proactive communication, problem-solving, and ownership of results.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.