Director of Property Management

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required training, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.

This position is initially fully onsite in an office setting and at residential properties with the opportunity to work from home one day per week after 90-days. Due to the essential nature of the duties and the need for consistent in-person engagement, other work-from-home arrangements are not available for this position. The position serves as an escalation point for after-hours emergencies.

SALARY RANGE: $135,079 - $137,154

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required training, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.

This position is initially fully onsite in an office setting and at residential properties with the opportunity to work from home one day per week after 90-days. Due to the essential nature of the duties and the need for consistent in-person engagement, other work-from-home arrangements are not available for this position. The position serves as an escalation point for after-hours emergencies.

POSITION SUMMARY

The Director of Property Management leads daily operations across the ECS permanent supportive housing portfolio. Working through Property Supervisors and on-site Property Managers, the Director ensures that every property is well run, compliant, and safe, that staff are supported and held accountable, and that residents are housed and remain stably housed.

Reporting to the Senior Director of Property Management, the Director translates departmental standards into consistent site practice and coordinates operational work with Services, Facilities, Finance, Asset Management, Human Resources, and other departments as necessary.

SCOPE AND ACCOUNTABILITY

The Director owns routine portfolio operations, site performance, supervision of operational staff, and follow-through on site issues within delegated authority. The Director is accountable for each property’s adherence to its approved operating budget and for meeting approved performance measures.

The Director escalates significant safety, legal, contractual, or compliance concerns to the Senior Director promptly, with the relevant facts and a recommended course of action.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties below are essential to the position. They are not exclusive or all-inclusive, and other duties may be assigned.

Operations and Performance

Daily portfolio operations. Direct leasing, occupancy, rent collection, delinquency management, inspections, lease enforcement, and resident issue resolution across assigned properties. Ensure quality administrative, financial, and physical management at every site. Maintain a regular site presence, including scheduled and unannounced site visits, and address quality concerns as they arise.

Referrals, vacancies, and lease-up. Ensure vacancies are reported to the San Francisco Department of Homelessness and Supportive Housing (HSH) and other referral partners within required timelines. Ensure referrals received through Coordinated Entry and other approved pathways are processed promptly and in accordance with each property’s Tenant Selection Plan and funding requirements. Track days vacant and referral-to-move-in time, and coordinate with Facilities so units are ready when referrals arrive.

Operational performance. Monitor occupancy, delinquency, housing retention, unit turns, work orders, inspections, and other approved measures. Develop site-specific improvement plans, assign responsibility, and track completion and results. Prepare monthly performance reports for the Senior Director.

Systems and data integrity. Ensure site staff enter and maintain accurate, timely data in Yardi and any required agency data systems, so that rent rolls, resident ledgers, work orders, and performance reports can be relied upon. Identify recurring data errors and correct them at the source.

Property transitions and new developments. Support the Senior Director in the rent-up of new developments and the assumption of properties from other operators. Lead site-level transition tasks, including resident file audits, unit inspections, resident communication, staff onboarding, and system setup. Ensure compliance during resident and unit selection and support Property Supervisors throughout the rent-up period.

Compliance, Records, and Resident Rights

Site compliance and certifications. Ensure annual and interim income certifications, rent calculations, and resident files meet the requirements of the Low Income Housing Tax Credit (LIHTC/TCAC) program, HUD programs, HCD programs, HSH agreements, local operating subsidy programs, and other applicable regulatory agreements. Ensure departmental operations comply with applicable legal and regulatory requirements and professional standards.

Monitoring, inspections, and audits. Direct staff in preparing for management reviews, physical inspections (including HQS and NSPIRE standards, where applicable), and lender, investor, and agency audits, and attend these reviews as needed. Review responses to findings or citations, ensure they are submitted on time, and implement corrective actions identified by the Senior Director, auditors, or agencies. Achieve at least satisfactory ratings on all inspections and audits.

Records management. Ensure accurate and current resident files, property records, and reports are maintained at every site, along with records of communications with investors, boards, agencies, and clients.

Resident relations and fair housing. Oversee resident complaints, grievances, and lease violations under approved procedures. Ensure reasonable accommodation requests are received, documented, and routed according to ECS policy, that protections under the Violence Against Women Act (VAWA) are applied, and that language access needs are met. Promote trauma-informed and harm reduction practices in all resident interactions.

Housing retention and eviction prevention. Partner with Services to case conference residents at risk of lease violation or nonpayment before issues escalate. Ensure staff offer payment agreements and connect residents with rental assistance where available, treating eviction as a last resort. Coordinate eviction and other legal matters with authorized leadership and counsel, ensuring compliance with applicable local and state tenant protection laws, including just cause requirements, and complete documentation and follow-up.

Safety, Facilities, and Finance

Incident response and site safety. Lead property management follow-up for site incidents under established response protocols, ensuring timely documentation, escalation, and coordination with Services. Ensure sites are prepared to respond to overdoses, including naloxone availability and staff training; that wellness checks, unattended deaths, and abandoned units are handled according to protocol; and that guest policies, and security vendor services operate as intended. Participate in the management on-call rotation.

Emergency preparedness. Ensure each site maintains a current emergency plan, conducts required fire and life safety drills, and keeps fire, alarm, and elevator systems inspected and in service, coordinating with Facilities on deficiencies. Participate in all Safety Meetings.

Maintenance and property conditions. Coordinate with Facilities and maintenance leaders to prioritize repairs, unit readiness, preventive maintenance, pest control, and inspections. Ensure habitability concerns, including pests and unsafe unit conditions, are addressed through approved procedures. Follow up on unresolved concerns and escalate significant habitability or safety issues.

Financial operations. Manage assigned property budgets and expenditures within delegated authority. Review the accuracy of monthly and audited financial statements, explain significant variances, and respond to findings. Prepare site budget estimates with Finance and Asset Management and submit complete budgets to the Senior Director. Prepare and recommend rent increase requests and monitor their implementation. Coordinate with Finance on deposits, rent accounting, receivables, invoices, and write-offs under approved policy; investigate discrepancies and implement corrections.

Vendor management. Oversee site vendors and service contracts within delegated purchasing authority, confirming that work is performed to standard and invoices are accurate before approval.

People and Leadership

Staff supervision and accountability. Supervise Property Supervisors and, through them, site staff. Set priorities, assign and delegate work, hold weekly supervision, and prepare annual performance appraisals. Manage staffing coverage for vacations, leaves, and approve schedules and overtime within guidelines. Address performance, attendance, and staffing concerns in coordination with Human Resources. Participate in all leadership meetings.

Hiring and staff development. Participate in the selection of new employees and recommend or approve promotions, discipline, terminations, and transfers within ECS guidelines. Provide orientation for new Property Supervisors, Property Managers, and other staff. Reinforce required training through daily coaching, monitor completion, identify skill gaps, and recommend training and policy improvements to the Senior Director.

Team culture and staff wellbeing. Promote open communication, peer support, and constructive conflict resolution. Identify each team’s strengths and challenges to improve effectiveness, and support staff working in high-stress environments through debriefs after critical incidents and connection to available wellness resources.

Cross-department coordination. Work with the Director of Services to define and coordinate the respective roles of services staff and property managers at each site. Coordinate with Facilities, Finance, Asset Management, and Human Resources to resolve operational issues, and manage routine operational matters with partners as delegated.

Reporting and planning. Provide the Senior Director with regular portfolio reports, emerging risks, and corrective action updates. Recommend staffing and resource needs and implement approved departmental initiatives. Conduct regular meetings with management staff.

Professional representation. Represent ECS professionally with government agencies, private partners, vendors, residents, and families, with guidance from the Senior Director. Stay current on property management practice, housing trends, and regulatory changes, and participate in housing organizations as appropriate.