Director of Property Management (TRM)

JOB SUMMARY

The Director of Property Management leads the operational performance of the organization’s affordable housing portfolio, ensuring excellence in day-to-day property management across all communities. This role provides strategic leadership and oversight to Regional Property Supervisors and property management teams, driving operational efficiency, regulatory compliance, resident satisfaction, and financial performance. The Director ensures that all properties are managed in accordance with organizational policies, affordable housing program requirements, management agreements, and ownership objectives while fostering a culture of accountability, service excellence, and continuous improvement.

The Director is accountable for overall portfolio performance, including occupancy and vacancy management, rent collections, budget adherence, resident relations, property condition standards, regulatory compliance readiness, staffing effectiveness, and operational execution. This role drives performance across all communities by ensuring strong financial results, high-quality resident relations, well-maintained properties, and consistent compliance with organizational policies and affordable housing program requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Direct the day-to-day property management operations of the affordable housing portfolio.
• Direct, coach, and support Regional Property Supervisors and onsite property management teams to achieve operational, financial, and compliance objectives.
• Oversee staffing strategies, workforce planning, recruitment, training, succession planning, and employee development for property management personnel.
• Ensure portfolio performance targets are met in areas including occupancy, vacancy reduction, rent collections, resident retention, and overall property operations.
• Oversee annual operating budgets, monitor financial performance, analyze variances, and implement corrective actions to maximize property performance.
• Ensure compliance with all applicable affordable housing regulations, including LIHTC, HUD, Section 8, state and local housing programs, and other regulatory requirements.
• Establish and monitor performance standards, policies, procedures, and best practices to promote operational excellence and consistency across the portfolio.
• Monitor portfolio occupancy trends and report performance and significant concerns to the President.
• Coordinate with the Compliance team in preparation for Management and Occupancy Reviews (MORs), agency inspections, file reviews, audits, and other regulatory monitoring.
• Ensure operational findings are addressed timely and corrective action plans are implemented.
• Monitor recurring findings and work with Compliance and Regional Property Supervisors to prevent repeat deficiencies.
• Ensure properties are safe, well-maintained, and aesthetically maintained through effective coordination with maintenance and capital improvement teams.
• Coordinate with Maintenance leadership regarding significant maintenance concerns, unit readiness, preventive maintenance, capital needs, and recurring property issues.
• Monitor resident satisfaction initiatives and support the resolution of complex resident issues, complaints, and community relations matters.
• Review complex or high-risk resident situations and coordinate with Compliance, Human Resources, Maintenance, legal counsel, or other departments when appropriate.
• Identify recurring resident concerns that may indicate broader operational or policy issues.
• Oversee operational coordination of eviction matters.
• Ensure property teams maintain appropriate documentation and follow established procedures before matters are referred for legal action.
• Participate in leadership and ownership meetings and provide updates regarding portfolio performance, operational risks, staffing, vacancies, resident matters, and significant property concerns.
• Support organizational strategic planning initiatives and special projects.
• Represent the organization in meetings with ownership groups, government agencies, industry partners, and community stakeholders.
• Perform other related duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS

COMPUTER & SOFTWARE SKILLS