Director of Property Operations

Drive Portfolio Performance. Shape Operational Excellence. Influence Strategy.

The Director of Property Operations will support our organization in strategic operational improvement. This execution focused role serves as an extension of senior leadership, ensuring operational, financial, and administrative functions are managed with accuracy and consistency.

What You’ll Do:

KPI Reporting & Portfolio Performance

• Compile and deliver comprehensive KPI reporting packages for use by the RVP and President.

• Track occupancy, make-ready %, delinquency, and NOI performance across the portfolio on a monthly and quarterly basis.
• Flag underperforming properties and surface trends before they escalate to the RVP.
• Maintain and continuously improve the performance scoring framework used for portfolio-wide evaluation.

Financial Oversight & Budgeting

• Demonstrate comprehensive knowledge of property management financial statements and assist in financial oversight.

• Assist the RVP in the annual review and quality-control of property operating budgets prior to owner submission.
• Conduct quarterly below-cost analysis reviews and track owner-level financial anomalies.

Property Onboarding & Offboarding

• Lead the coordination of internal resources for property onboarding and offboarding.

• Own and maintain the master onboarding/offboarding checklist and project timeline.
• Serve as the primary project manager for new property takeovers, ensuring all departments are aligned and deadlines are met.
• Assist Regional Managers with operational needs as required.

Due Diligence

• Participate in property due diligence inspections and lead post-inspection report creation.

• Accompany leadership on due diligence site visits and document property condition findings.
• Maintain a standardized due diligence report template and a property condition database to track findings over time.
• Ensure due diligence outputs inform management proposal development and fee structure recommendations.

Education & Training

• Participate in the Education Committee as Property Operations Lead.

• Own the property operations curriculum track, including new hire orientation content, SOP-based training, and system training (Entrata workflows, compliance basics).
• Help develop and update training materials for new policies, programs, and technology rollouts.
• Partner with the RVP and other committee stakeholders to align training priorities with operational goals.

Technology & Program Implementation

• Research and help implement new property programs, products, and technologies.

• Evaluate emerging property management tools, platforms, and vendor products on behalf of the RVP.
• Serve as the operational liaison for technology pilots prior to company-wide rollout (e.g., leasing AI, billing platforms, automation tools).
• Coordinate with IT and regional operations staff to ensure smooth adoption of new systems.

SOPs & Compliance

• Assist with the compliance and establishment of Standard Operating Procedures.

• Support the RVP in drafting, updating, and distributing SOPs across property operations.
• Conduct periodic SOP compliance spot-checks and maintain a compliance tracking log for RVP review.
• Coordinate with the Compliance and Auditing function to ensure operational SOPs align with regulatory requirements.

New Business Development

• Assist the President in new business evaluation and management proposal development.

• Conduct market surveys and competitive rent analysis for prospective properties and new business targets.
• Develop suggested rent schedules based on market data and property characteristics.
• Create operating budgets and financial proformas for management proposals and ownership review.

Small Property Portfolio

• Maintain a small property portfolio based on client need or asset class.

• Portfolio may include oversight of properties transitioning in or out of the portfolio.