Director of Quality Improvement

Director of Quality Improvement

Lead Excellence. Drive Innovation. Improve Lives.

At NCIA, quality is more than a standard. It is a commitment to the individuals, families, employees, and communities we serve every day. We are seeking an experienced and visionary Director of Quality Improvement to lead our organization-wide efforts in advancing quality outcomes, strengthening compliance, and fostering a culture of continuous improvement. This is a unique opportunity for a strategic leader who is passionate about using data, collaboration, and innovation to enhance services and create meaningful impact.

About the Role

The Director of Quality Improvement serves as a key organizational leader responsible for designing, implementing, and evaluating quality improvement initiatives across the agency. This role partners closely with executive leadership, program teams, and external stakeholders to ensure compliance with regulatory requirements, improve operational effectiveness, and drive measurable outcomes that support our mission.

The ideal candidate is an analytical and collaborative professional who can translate complex data into actionable strategies, lead cross-functional initiatives, and build systems that promote excellence, accountability, and person-centered service delivery.

What You'll Do

Strategic Leadership

• Lead the development and execution of the agency's Quality Improvement Program.
• Drive a culture of continuous improvement, innovation, and accountability.
• Partner with senior leadership to identify organizational priorities and performance goals.
• Develop strategies that enhance service quality, compliance, and operational effectiveness.

Quality & Performance Management

• Monitor and analyze quality indicators, trends, and organizational outcomes.
• Develop and maintain performance dashboards, reports, and quality metrics.
• Identify opportunities for improvement and implement corrective action plans.
• Facilitate root cause analyses and performance improvement initiatives.

Compliance & Risk Management

• Ensure adherence to applicable federal, state, and regulatory requirements.
• Oversee agency audits, surveys, and accreditation activities.
• Monitor risk areas and implement proactive quality assurance measures.
• Develop policies and procedures that support compliance and best practices.

Data & Analytics

• Utilize data-driven approaches to evaluate program effectiveness and organizational performance.
• Present meaningful findings and recommendations to executive leadership.
• Lead quality reviews, audits, and process evaluations.
• Promote data integrity and continuous monitoring practices.

Team Development & Collaboration

• Provide leadership, coaching, and support to quality improvement staff.
• Build strong relationships across departments to promote collaborative problem-solving.
• Facilitate committees, workgroups, and organizational improvement initiatives.
• Serve as a trusted advisor to leaders on quality, compliance, and performance matters.