Director of Recuperative Care Operations

Our Mission

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients’ needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.

Position Summary

The Operations Manager oversees the day-to-day operations of WPCC’s Community Care Campus Sacramento, ensuring safe, effective, and compassionate service delivery. Reporting to the Director of Operations, this role coordinates staffing, site logistics, client flow, safety, and operational compliance; supervises assigned site staff; and partners with clinical, case management, training, and HR teams. The Operations Manager implements established policies and operational goals, monitors performance, and escalates strategic, fiscal, and high-risk decisions to the Director of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Site Operations & Safety

Manage daily site operations, shift coverage, facility logistics, and service coordination at the Community Care Campus Sacramento.

Maintain a clean, safe, welcoming environment for clients, visitors, and employees.

Coordinate admissions, discharges, and bed assignments according to established protocols; elevate exceptions and complex decisions to the Director of Operations.

Partner with the Clinical Director to implement infection control practices, health and safety requirements, and emergency preparedness procedures.

Track operational issues and recommend process improvements to the Director of Operations.

Staff Leadership & Workforce Development

Supervise assigned frontline and site operations staff; provide regular coaching, check-ins, scheduling support, and performance feedback.

Coordinate with NHHA/WPCC Talent Acquisition and HR on staffing needs, interviews, onboarding, and employee concerns; follow established approval processes.

Work with Training and Compliance leadership to ensure role-specific training, knowledge checks, and required documentation are completed.

Foster a trauma-informed, culturally responsive, accountable, and collaborative team culture.

Client Care & Coordination

Partner with case managers, medical teams, behavioral health providers, and substance use counselors to support coordinated client services.

Monitor daily client flow and operational barriers to individualized care plans; promptly escalate concerns.

Respond to incidents, client grievances, and behavioral crises within role authority; document and escalate significant matters to the Director of Operations.

Operational Performance & Communication

Monitor staffing, occupancy, incidents, service quality, and other assigned performance indicators; provide timely reports to the Director of Operations.

Implement approved site policies, procedures, and quality improvement initiatives.

Support site visits and communication with hospitals, shelters, referral partners, and community stakeholders as directed.

Assist with budget tracking, resource utilization, and purchasing requests within approved limits; fiscal ownership and final budget approval remain with the Director of Operations.

Emergency Response & On-Call Support

Participate in scheduled on-call or after-hours operational coverage as assigned and escalate emergencies according to established protocols.

Support continuity of operations during evenings, weekends, and emergencies. Any additional duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Education

Bachelor’s degree in public health, healthcare administration, social work, or a related field, or equivalent relevant experience; advanced degree preferred.

Experience

Progressive experience in healthcare, shelter operations, recuperative care, or human services, including direct staff supervision or site operations management.

Experience coordinating multidisciplinary teams, scheduling, compliance, incident response, and operational reporting.

Knowledge of recuperative care, homelessness, and public health systems strongly preferred.

Certifications or Licenses

Basic Life Support (BLS) certification required within 30 days of hire.

Valid California Driver’s License and ability to travel locally.

Core Competencies

Strong frontline leadership, organization, problem-solving, and time-management skills.

Effective written, interpersonal, and crisis-management communication.

Familiarity with care coordination, electronic health records, and data tracking.

Proficiency with Microsoft Office, Google Workspace, and reporting tools.

Sound judgment, confidentiality, and commitment to equitable, trauma-informed service delivery.

Working Conditions & Physical Requirements

Indoor/outdoor site environment with movement between client areas and administrative offices.

Ability to lift up to 25 lbs and assist with mobility support as needed.

PPE and adherence to infection control protocols may be required.

Periods of standing, walking, and computer use.

Schedule and Travel Requirements

Full-time, on-site position; schedule may include evenings, weekends, and on-call coverage based on operational needs.

Local travel to partner sites, meetings, and client support locations may be required.

EEO / ADA Statement

WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodation to qualified individuals with disabilities.

Disclaimer

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.

90-Day Goals – Operations Manager

These goals will be reviewed with the Director of Operations during the initial 90 days of employment.

Staffing & Team Structure

Assess staffing coverage, role clarity, and scheduling needs across shifts; report gaps and recommendations to the Director of Operations.

Distribute staff schedules in advance and share coverage updates with appropriate clinical, training, and operations leaders.

Establish consistent team huddles and individual supervision check-ins.

Training & Workforce Development

Support case manager participation in the established curriculum developed by the Clinical Director.

Coordinate with Training and Compliance to ensure Safety Stabilization Counselors (SSCs) complete and apply required training.

Work with HR and clinical leadership to track individual training and compliance requirements.

Chorus EHR Proficiency & Data Compliance

Develop proficiency in the Chorus EHR system, including reporting and data review.

Ensure staff complete Chorus knowledge checks and enter accurate client and program data daily.

Client Behavior Protocols

Implement documented client behavior expectations and response protocols.

Ensure staff training and consistent communication of expectations to clients.

Maintain incident documentation and review trends with case management and SSC teams, escalating concerns as appropriate.