Director of Residence

The Director of Residence provides executive-level operational leadership for Birdwood Mansion, overseeing all hotel, dining, catering, and banquet operations in alignment with Boar’s Head Resort standards. Reporting to the Managing Director, this role drives revenue growth, operational excellence, and exceptional guest experiences through proactive leadership, team development, and collaboration with resort leadership and shared services.

Responsibilities include overseeing daily operations, household management, guest services, pre-arrival planning, and coordination of golf, wellness, and other resort amenities. The Director of Residence also manages staffing, scheduling, coaching, and performance expectations while ensuring consistent service standards, financial performance, and guest satisfaction across all areas of the residence.