ABOUT DELTA360

Delta360 is a family-owned company with over 50 years of experience delivering fuel, lubricant, propane, equipment, logistics, and reliability solutions across industrial, commercial, and emergency response environments. With operations across multiple states and a growing integrated services platform, Delta360 is committed to operational excellence, customer service, safety, and long-term partnerships.

POSITION SUMMARY

Delta360 is seeking an experienced, hands-on, and highly organized professional to join our team as Director of Revenue Operations. This role provides leadership and oversight for three key teams: Customer Service Representatives, the Billing Team, and the Inventory Team. The Director of Revenue Operations is responsible for ensuring accurate billing, timely customer invoicing, strong customer support, effective inventory controls, and consistent coordination between operations, sales, accounting, and leadership.

This position plays a critical role in the Revenue Department by improving processes, supporting team accountability, resolving customer and billing issues, and ensuring accurate information flows from order entry through invoicing, inventory review, and collections support.

This role is located Baton Rouge, Louisiana.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team Leadership and Department Management

· Manage, coach, and support the Customer Service Representative, Billing, and Inventory teams.

· Provide daily direction, prioritization, and support to ensure the teams meet department goals and business needs.

· Establish clear expectations, workflows, benchmarks, and performance standards for each team.

· Monitor workloads, staffing needs, training needs, attendance, productivity, and team performance.

· Create accountability within the department while maintaining a professional, service-focused team culture.

· Identify opportunities to improve communication, reduce delays, and strengthen coordination between teams.

· Develop and maintain department procedures, checklists, reporting tools, and process documentation.

· Lead team meetings, follow up on open items, and communicate updates to leadership as needed.

Customer Service Representative Team Oversight

· Oversee the Customer Service Representative team responsible for customer support, order entry, account coordination, and issue resolution.

· Ensure customer inquiries, service requests, account questions, and internal requests are handled accurately and timely.

· Support the team with escalated customer issues, billing questions, delivery concerns, pricing questions, and account follow-up.

· Ensure sales orders and customer information are entered accurately and routed properly for billing, inventory, operations, and sales follow-up.

· Partner with sales and operations teams to resolve customer concerns and maintain a high standard of service.

· Monitor customer communication standards and help ensure consistent follow-through from the team.

Billing and Accounts Receivable Oversight

· Oversee full-cycle accounts receivable and customer sales order processing.

· Manage the timely and accurate preparation of customer invoices, statements, receipts, credits, and account adjustments.

· Review bills of lading, delivery tickets, purchase orders, pricing, tax details, and customer account requirements for accuracy.

· Ensure billing is completed according to company procedures, customer requirements, and internal deadlines.

· Review and resolve billing discrepancies, missing documentation, pricing concerns, tax issues, and customer account questions.

· Work closely with accounting, operations, sales, dispatch, and leadership to complete and correct sales orders as needed.

· Assist with period closing procedures, reconciliations, reporting, and other revenue-related accounting support.

· Support collections efforts by ensuring invoices, statements, credits, and account documentation are accurate and available.

Inventory Team Oversight

· Oversee the Inventory team responsible for inventory review, reconciliation support, documentation, and process accuracy.

· Ensure inventory transactions, adjustments, transfers, usage, and supporting documentation are reviewed for accuracy and completeness.

· Monitor inventory-related exceptions, discrepancies, variances, and unresolved issues that may impact billing or financial reporting.

· Partner with operations and branch teams to ensure inventory information is accurate and aligned with delivery tickets, product movement, and customer billing.

· Support inventory controls, audit preparation, reporting, process improvement, and timely follow-up on inventory-related issues.

· Help identify recurring inventory errors and work with the appropriate teams to correct root causes.

Process Improvement, Reporting, and Cross-Functional Support

· Establish department benchmarks, goals, reporting expectations, and progress tracking for the teams managed by this position.

· Seek operational efficiency by identifying process gaps, bottlenecks, duplication of work, and opportunities for automation or standardization.

· Prepare reports, updates, and analysis related to billing, accounts receivable, customer service activity, inventory issues, and department performance.

· Support system and process improvements that strengthen accuracy, visibility, accountability, and customer experience.

· Partner with leadership to evaluate staffing needs, training needs, team structure, and department priorities.

· Maintain strong communication with internal departments to ensure customer needs, billing requirements, and inventory issues are addressed timely.

· Perform special projects and other duties as assigned.