Director of RevOps (CX Ops)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of RevOps (CX Ops) based in the United States.

This is a senior operations role focused on building the systems, processes, and data infrastructure that power customer-facing and revenue teams.
You will own Customer Experience and Partner Operations while providing hands-on support across Sales Operations and broader go-to-market initiatives.
The role sits at the intersection of systems, process, analytics, and AI, with a strong emphasis on scalable solutions rather than short-term fixes.
You will design operational infrastructure that reduces manual work across Customer Success, Professional Services, Support, Renewals, and partner programs.
Your analysis will help leaders understand churn risk, expansion opportunities, services performance, support efficiency, and partner ROI.
You will also use AI to accelerate systems administration, build analytical tools, and put actionable insights directly into the hands of business leaders.
This opportunity is ideal for an experienced SaaS operator who thrives as a senior individual contributor and enjoys turning operational complexity into measurable business value.

• Own the operational backbone for Customer Success, Professional Services, Support, and Renewals, developing scalable systems that streamline onboarding, health scoring, escalations, capacity planning, services delivery, and renewal processes.
• Build analyses that identify churn risks, expansion opportunities, services performance, support efficiency, and other key customer experience indicators, then translate findings into meaningful process and systems improvements.
• Establish and maintain operational infrastructure for the partner ecosystem, including partner onboarding, deal registration, co-sell tracking, partner-sourced pipeline reporting, certifications, delivery quality, churn, and partner satisfaction.
• Provide partner leadership with clear reporting and analysis on partner performance, program effectiveness, and return on investment.
• Support Sales Operations through pipeline hygiene, forecasting processes, CRM workflows, and operational problem-solving.
• Partner with sales and revenue leadership to produce analyses that inform go-to-market decisions and improve operational performance.
• Design durable, scalable business systems rather than short-term solutions, ensuring investments are prioritized according to measurable business value.
• Ensure operational systems capture the data required to understand and continuously improve the processes they support.
• Use AI tools to accelerate systems design, administration, integrations, analytics, and other work that traditionally requires dedicated operations or systems resources.
• Build AI-powered analytical tools and self-service reporting capabilities that enable leaders to answer business questions independently and make faster, data-informed decisions.
• Continuously evaluate opportunities to replace manual processes with AI or automation while applying sound judgment about where human involvement remains necessary.
• Run analyses that directly influence how the organization operates, construct business cases for process and systems investments, and clearly communicate the business implications of findings.
• Collaborate closely with Customer Success, Sales, Partnerships, Marketing, Professional Services, Support, and other cross-functional teams in a fast-paced global environment.

Requirements

• 10+ years of experience in operational roles within SaaS companies.
• 5+ years supporting Customer Success, Professional Services, Support, Renewals, or closely related customer-facing functions.
• Demonstrated experience designing, implementing, and scaling business systems such as CRM, customer success, support, billing, and renewal platforms.
• Experience with platforms such as Salesforce, HubSpot, Gainsight, or comparable enterprise systems.
• Proven ability to conduct business analysis that leads directly to process improvements, systems changes, and measurable business outcomes.
• Demonstrated, hands-on use of AI to increase productivity in systems operations, analytics, automation, or internal tool development, with the ability to demonstrate practical examples of what you have built.
• Strong ability to operate as a senior individual contributor, taking broad ownership of operations while using AI and technology to extend your capabilities.
• Ability to translate complex operational and systems initiatives into measurable business value and compelling business cases.
• Strong analytical, strategic thinking, and problem-solving skills, with the ability to connect data to operational decisions.
• Exceptional organization, time management, prioritization, and stakeholder alignment skills.
• Strong communication skills and the ability to collaborate effectively across distributed, global teams.
• Bachelor’s degree or equivalent professional experience.
• Professional fluency in written and spoken English.
• Ability to legally work in the United States.

Benefits

• Remote position available within the United States.
• Opportunity to operate as a high-impact senior individual contributor with broad ownership across Revenue Operations.
• Work at the intersection of AI, systems, data, customer experience, partnerships, and go-to-market operations.
• Opportunity to build scalable operational infrastructure rather than maintaining fragmented or short-term solutions.
• Exposure to cross-functional leadership across Customer Success, Sales, Partnerships, Marketing, Professional Services, and Support.
• Opportunity to develop AI-powered tools and self-service analytics that directly influence business decision-making.
• Fast-paced environment with significant scope for ownership, experimentation, and operational innovation.
• Global, distributed team environment emphasizing collaboration, growth, integrity, and continuous learning.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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