Director of Risk and Asset Management

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Vision: Elevate people through the power of work and continue to be a leader in environmental sustainability.

Our Values: SERVE: Stewardship | Engagement | Respect | Visibility | Elevation

Job Title: Director of Risk and Asset Management

Department: Operations / Risk and Asset Management

Reports To: Chief Operating Officer

Classification: Exempt

EEO-1 Category: First/Mid-Level Officials and Managers

Safety Sensitive: Yes

Authorized Driver: Yes

Supervises: Lead Maintenance Technician; Maintenance Technician; Safety Specialist; Asset Protection Manager. Provides functional guidance to site Safety Captains.

Job Summary

Leads LLGI’s operational risk management, health and safety, asset protection, physical security, facilities maintenance, environmental practices, and claims coordination. Protects employees, program participants, customers, volunteers, and organizational resources through practical standards, inspections, training, investigations, and corrective action. Reports to the COO and supervises maintenance, safety, and asset protection staff. Partners with Finance, HR, IT, mission leadership, and the Corporate Compliance Officer to ensure responsibilities are coordinated across all LLGI locations.

Essential Job Duties

Risk Management / Safety and Accessibility

• Develops and maintains an operational risk management plan and risk register; assesses exposures, assigns corrective actions with responsible leaders, and reports progress to the COO.
• Leads safety inspections, hazard assessments, incident and near-miss reviews, and root-cause analysis; verifies completion and effectiveness of corrective actions.
• Maintains applicable safety records, OSHA injury and illness logs, postings, and reporting; coordinates regulatory inspections and corrective responses with leadership.
• Develops accessible safety training, orientation materials, and safe work procedures; supports Safety Captains and leaders in applying consistent standards.
• Coordinates forklift and lift training and operator evaluations through qualified trainers; ensures assigned staff receive training appropriate to equipment and duties.
• Chairs the Accessibility Committee, maintains the accessibility plan, and coordinates removal of physical and operational barriers with HR and mission leaders.
• Supports applicable CARF safety and accessibility standards and program licensing requirements with mission leaders and the Corporate Compliance Officer.
• Coordinates with HR on medical restrictions, accommodations, workers’ compensation, and safe return to work. HR retains employment decisions and accommodation administration.
• May pause an activity posing an imminent safety risk, secure the area, and promptly notify the COO and responsible leader; coordinates safe resumption of work.

Asset Protection / Security and Emergency Preparedness

• Leads the Asset Protection Manager and develops controls to prevent and detect theft, fraud, cash loss, merchandise loss, and damage to property.
• Reviews donation handling, merchandise movement, cash handling, access, and disposal practices with Operations and Finance; monitors loss trends and corrective action.
• Conducts or coordinates authorized investigations; preserves evidence and confidential records and involves HR, Finance, or the Corporate Compliance Officer as appropriate.
• Manages physical security standards for cameras, alarms, keys, building access, and security vendors; partners with IT on security system technology.
• Maintains emergency response and business continuity plans, conducts drills, and coordinates post-incident reviews; partners with HR on threats and workplace violence prevention.
• Coordinates with law enforcement, emergency responders, and insurers within delegated authority; escalates serious or sensitive concerns promptly.

Facilities / Environmental Practices / Insurance

• Directly supervises the Lead Maintenance Technician, Maintenance Technician, Safety Specialist, and Asset Protection Manager; sets priorities, evaluates performance, and manages assigned budgets.
• Manages work orders, preventive maintenance, inspections, repairs, and contractor performance across LLGI sites; coordinates with landlords and property managers.
• Identifies facility and equipment replacement needs; recommends capital priorities to the COO and CFO and tracks approved projects, costs, and completion.
• Coordinates safe handling, storage, and disposal of hazardous or prohibited donations and waste; maintains assigned records and oversees qualified disposal providers.
• Coordinates insurance renewal information and coverage reviews with the CFO and COO; maintains exposure information for facilities, vehicles, equipment, and operations.
• Administers assigned auto, property, and general liability claims and leads workers’ compensation claims coordination with HR, insurers, and third-party administrators.
• Tracks claims and loss trends; coordinates driver and fleet safety practices with Logistics. Finance retains accounting, funding, and fixed-asset valuation responsibilities.
• Reports safety, loss, claims, maintenance, training, and corrective-action results to the COO; supports executive and Board reporting when requested.
• Travels regularly to LLGI locations and responds to urgent safety, security, or facilities incidents as needed.

Organizational Focus

• Ensures stakeholder needs guide decisions and service; builds awareness of LLGI’s mission, vision, and values.

Process Improvement

• Uses performance data and staff input to improve workflows, strengthen controls, and verify results.

Safety Fluency

• Models safe practices, promptly reports concerns, and holds assigned teams accountable for safety and loss prevention.

Continuous Development

• Pursues professional development, builds team capability, and promotes respectful, inclusive working relationships.

Performs other duties as required or assigned.

Competencies

Leadership Disposition | Courage | Facilitating Change

Technical/Professional Knowledge | Building Trust | Optimizing Diversity

Emotional Intelligence | Developing Others | Compelling Communication