Director of Rooms 房务总监
Summary
Oversees hotel room operations, guest services, and revenue strategy in a luxury hospitality setting, ensuring high standards of service and guest satisfaction.
Operational
Ensures that all services offered to guests are always available and carried out with efficiency and courtesy in accordance with guidelines established and documented in the Departmental Operations Manual.
Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue.
Meets and welcomes regular and VIP guests in line with the Hotel’s Guest Recognition Programme.
Liaises closely with all Department Heads to ensure accurate and prompt handling of incoming groups, VIPs and FIT guests.
Advises EAM Rooms on room sales progress and status of bookings.
Periodically inspects all hotel areas and building premises to ensure cleanliness and comfort for hotel guests is maintained and that all standards of amenities and touches are provided in rooms and public areas.
Coordinates all activities related to the achievement of guest satisfaction.
Monitors and analyses the activities and business trends of competitor hotels on a regular basis.
Entertains frequent and potential customers.
Responsible for the NPS score of the hotel to achieve Hotel Goal.
Ensure carry out the introduction and implement of People Brand, Hyatt Journey Map, Hyatt Thinking, Higher Purpose in daily management.
Carries out any other reasonable duties and responsibilities as assigned.