Director of Sales

Company description

The iconic Rixos Gulf Hotel Doha offers a unique lifestyle experience with luxurious services and products, renowned Rixos warm hospitality, vibrant entertainment programs, and trendy, distinguished all-inclusive food and beverage concepts. Featuring 378 beautifully appointed guest rooms, dream bedding, and a luxurious atmosphere, the hotel creates an exceptional destination for both guests and team members alike.

Join our motivated and vibrant team as director of sales and take the next step in building your career with us.

Job description

Prospective accounts: Identifies prospective accounts and establishes goals for key accounts by analysing historical data and other statistical information and also by conducting accounts interviews and preparing customer action plans.

Fairs (domestic/international): Attends fairs in order to represent the hotel and/or region according to the action plan within the business plan of the hotel. The fairs are attended in coordination with the regional or corporate sales.

Domestic market: Priority in sales activities is to be given to this market, for the local travel trade as well as for the corporate accounts.

International market: Has to be worked on in close coordination with the general manager according to internal regulations.

Rooms: Regarding the availability and the coordination of rooms for high booking periods, the final approval of availability is always taken by the hotel operation’s management.

Market mix: Emphasis on right market mix to maintain the quality of the product and to minimize market dependence in the long term.

Coordination: Regular meetings with the hotel operation (rooms division, reservation and food & beverage) have to be held to exchange information and problem solving.

Reduces administrative work to achieve a minimum of 5-7 personal sales/courtesy calls per day as well as 10 telephone sales/courtesy calls per day, without affecting promptness of flow of correspondence to accounts.

Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time.

Reporting: Prepares and transmits the call reports on a weekly basis to the supervisor and/or the general manager. Establishes a monthly report which includes the summary of the past activities, prospection and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities and production/conversion figures. Attends once a month hotel’s sales/rooms division and credit meeting.

Business plan / budget: Targets to achieve key figures from key accounts/key markets through preparation and execution of proper action plan for his/her field of responsibility.

Accounts receivable: Is co-responsible for the settlement of outstanding, respectively the follow up on a regular basis towards local travel trade to match credit policy in close coordination with the credit manager/rooms division.

Establishes and signs contracts with local inbound operators/travel agents/corporate considering the official rate policy in coordination with the general manager.

Conducts rate market surveys to advise management of actual market trends.

Establishes and co-signs contracts with international tour operators/corporate respecting the rate policy and contract policy together with the general manager. He/she conducts prior discussions with the partners to prepare final contracting.

Special deals (out of guidelines and rate policy) must in any case be discussed, coordinated and approved prior to offer with the hotel’s management.

Ensures all staff are thoroughly familiar with the hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.

Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the department in conjunction with the director, people & culture and manager, people development.

Maintains a monthly overview of vacation and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the director, people & culture.

He/she is familiar with all related company documentation and especially with the relevant operational standards manual for his/her field of responsibility.

Assumes responsibility of duty manager when scheduled to do so.

Other duties as assigned.

Electronic distribution systems are updated by the hotel operation on a regular basis.

Assist in task force teams for new openings.

Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

Master’s degree in hospitality or diploma in vocational hospitality.

Additional information

8 to 10 years relevant experience.