Director of Sales

Essential Functions and Responsibilities of the job include but are not limited to:

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Responsible for increasing revenues by soliciting new mid-week/week-end business, including food and leverage, banquet and meeting room sales on behalf of the hotels through:
  • Directing solicitation calls to local business and prospective leads.
  • Soliciting and qualify potential new accounts.
  • Understanding and maximizing all of the hotel’s revenue channels.
  • Analyzing current and potential business segments and coordinating all activities to maintain and increase revenue and market share.
  • Effectively service and grow existing accounts.
  • Participating in industry and civic organizations representing opportunities for future public relations and new business.
• Pro-actively pursue, organize and book sleeping rooms and group business for the hotels.
• Create and promote a positive team environment for catering and sales support.
• Have ongoing knowledge of the competition's product and current marketing strategies.
• Communicate effectively with all hotel departments to ensure group arrangements are carried out as efficiently as possible.
• Promote a professional, positive image of the hotels at all times through personal appearance, civic functions and general public relations.
• Complete sales objectives and ongoing action plan, as directed by the Corporate.

Sales & Marketing

• Provide adequate follow-up and solicit repeat bookings.
• Complete weekly and monthly sales reports.
• Respond promptly to all sales related inquires and correspondence from customers, prospects and lead referrals.
• Conduct weekly quota of pro-active sales calls in the form of telephone calls, office appointments, blitzes, hotel site inspections, trade shows and networking functions/meetings.
• Saturate and grow existing accounts.
• Confirm group bookings using availability and rate guidelines approved by the General Manager.
• Promote all DKN Hotels’ managed hotels when appropriate.
• Travel as necessary for sales calls and trade shows.
• Respond promptly to requests by the Operational Supervisors and Corporate for reports and other assignments.

 Markets

• GROUP BUSINESS: Tour, SMERF, Corporate, Association and Government
• FIT - Foreign Independent Travel (contracts approved by DKN Hotels)
• LEISURE

 Sales Call Quotas:

• Minimum of 25 qualified phone calls per week in the office, recorded on sales call report.
• Minimum of 10 site inspections per month.
• Minimum of 5 outside sales calls per week.
• Booking Objective: Specific goals to be established after 90 days.
• Perform other duties as assigned, requested or deemed necessary by management.
• Lead the HAFH Experience

*Management retains the discretion to add or change the duties of the position at any time. *

Supervisory Responsibility:

Overall responsibility for supervision of sales team members.

Independent Judgment Used:

Frequently within the guidelines established by management and to the extent of operating within the Company policies and procedures.

Working Conditions/Environment:

Access to entire exterior and interior of property. Indoors, various offices. Outdoors, touring properties, walking to/from automobile.