Director of Security

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Are you ready?

Because we are looking for a Director of Security

What does the ROLE entail?

• Responsible for the oversight of safety and security for hotel guests and colleagues

• Strong guest service orientation in order to ensure high guest expectations

• Oversight of supervision and development of security team

• Responsible for training and developing the team of security officers

• Respond to guest and colleague emergencies and requests

• Act as liaison between security and other hotel departments

• Train hotel staff as needed – present safety information at new hire orientation

• Other duties may include assisting the front desk and other departments as needed with guest requests and concerns

• Provide guests with a safe and caring environment and ensure interactions with guests result in a positive experience

• Patrol hotel and hit touch points to ensure all areas are monitored

• Understand emergency manual and follow proper procedures

• Incident reporting

• Attend and participate in Hotel’s Safety Committee

• Support other operating departments as needed

• Attend Security meetings for the City of Columbus when needed

• CCTV monitoring, saving and exporting necessary footage when needed

• Represent the hotel in security-related legal and law enforcement matters, including court appearances and supporting the prosecution of individuals involved in trespassing, theft, vandalism, or other criminal activity on hotel property.

• Serve as the hotel’s primary liaison with law enforcement, prosecutors, legal counsel, and government agencies regarding security incidents, investigations, trespassing and unauthorized individuals, and related legal proceedings.

• Coordinate the receipt and appropriate handling of subpoenas, summonses, requests for records, and other legal documentation, while maintaining necessary reports, surveillance, evidence, and records to support investigations and legal proceedings.

• Maintain relationship with Special Improvement District and GCCC Security

• Demonstrates Hyatt Values\: Respect, Integrity, Humility, Empathy, Creativity and Fun

Preferred Experience\:

• 4 years + security management experience preferred

• Security experience in an upscale environment is preferred

• A true desire to satisfy the needs of others in a fast paced environment

• Ideal applicant should have strong organizational skills

• Strong problem solving abilities

• Ability to thrive in a team oriented environment

• Capable of standing for long periods of time

• Ability to tolerate moderate amounts of walking

• Strong verbal communication and interpersonal skills

• Unafraid of customer service related tasks and responsibilities

• Proficient in basic computer skills

• Must be able to work a flexible schedule, including, overnights, weekends and holidays

• Committed to delivering a high level of customer service

What’s in it for YOU?

General Perks\:

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year and 50% Discounts at our F&B outlets
• Take pride in working for a company that is in the “100 Best Companies to Work For” by FORTUNE
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Vacation & PTO Days
• Discount Dry Cleaning and Laundry Services
• Connect with thousands of National and Local Partners for Various Discounts
• Discounted monthly parking passes for Downtown parking
• Family Events and Recognition Celebrations

Wellbeing\:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleague’s mental wellbeing, we provide access to “Headspace App” for all employees, free of charge, as well as hotel gym access
• Social & Community Activities; Team building outings, Sports/wellbeing activities
• Health, Dental, Vision Insurance eligibility after 30 days of employment

Development\:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction.

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of on-property and online training opportunities though-out the year.
• Education assistance of up to $1,000 per year toward personal growth and development