Director of Service Delivery

Job Summary:

We are seeking a highly motivated, technically capable, and operationally focused Director of Service Delivery to lead our technical service delivery teams. The Director of Service Delivery will be responsible for overseeing the Help Desk, Technical Account Managers, and Client Engineers, ensuring best-in-class service delivery, operational efficiency, and accountability across the organization. This role will focus on developing technical talent, providing day-to-day leadership, establishing clear processes and responsibilities, and driving initiatives that improve organizational structure and operational consistency.

Additionally, this individual will serve as a technical escalation resource and player-coach for complex technical and client situations, collaborate across departments to implement technology improvements and operational initiatives, and work with executive leadership on capacity planning, performance metrics, and long-term service delivery strategy.

The ideal candidate will possess strong technical expertise, proven leadership abilities, excellent communication and problem-solving skills, and the ability to build and implement structure, lead teams through change, and balance strategic planning with hands-on execution in a growing organization.

This position will be physically onsite at our Wichita, KS location