Director of Technology & Product

Director of Technology and Product

Full-Time | Exempt | Hybrid, with regular hours in Greensboro, NC office | Reports to the President & Chief Innovation Officer | $115,000 – $135,000 base, plus a bonus program for achieving goals

THE ROLE

Pinnacle has been investing in technology for thirty years. Cindy Williams started the firm in 1996, and almost from the start we built our own claims management platform because our clients needed better reporting than anyone was offering them. We've kept building since: proprietary systems that run our claims and compliance work, and data and reporting that some of the largest owners and operators in fuel retail, energy and environmental services rely on. Technology is one of the three pillars of our strategy, alongside people and process, and it's a big part of why clients treat us as an extension of their own teams.

This role takes that foundation to the next level. The practices that got us here grew up alongside the work. The next step is to standardize them, bring in the discipline of someone who has run technology as a profession, and put AI and the newer tools to work where they'll improve what our people and our clients get from us. You'd own technology at Pinnacle: strategy, roadmap and policy, the lifecycle every initiative runs through, operations, security and infrastructure, and the vendors, the budget and what it returns. You'd report to the President, sit on the leadership team, and work directly with the founder and the leaders who built the business.

WHAT THE WORK LOOKS LIKE

You'd lead a small internal team and a set of strong outside partners: an IT Manager who reports to you, a managed services provider, the developers who build and maintain our proprietary systems, and a fractional technology advisor for the strategic questions. Choosing those partners well, briefing them clearly and holding them to what they committed to is a large part of the job, and so is knowing when the better answer is to configure what we already own or do the work ourselves.

The piece we care about most is the lifecycle. Our consultants know environmental work better than any tool does, and they bring ideas and requests constantly. Turning those into requirements, getting them built, tested, accepted and released, and making sure people adopt them is the work that matters most here. We want one disciplined way of doing it, sized for a company our size. Around it sits the rest of what a company needs from its technology leader: a roadmap leadership can plan against, policies people follow, a security posture that holds up to what our clients' contracts and our insurance require, and a budget you can defend because you can show what it returned.

WHO DOES WELL HERE

The people who do well here want to build, and they've done it somewhere the budget was real and the users were down the hall. They'd rather choose the right vendor and hold them to a standard than hire a department. They aren't drawn to the newest tool for its own sake; they're drawn to what people will actually use, and they're disciplined about documentation, acceptance and follow-through because they've seen what happens without it. They like working alongside owners who are in the business every day and want a partner in deciding where technology goes next.

WHAT YOU'D BRING

• Seven or more years in technology, product or business-systems roles, at least three of them leading people, vendors or a portfolio of work.
• You've driven a development lifecycle end to end, managing internal staff and outside developers to completion.
• You've directed a managed services provider, development vendors or specialist partners, and held them to scope.
• Working fluency across Microsoft 365, data and reporting, business applications, integrations, cloud and security, enough to challenge a specialist's recommendation without replacing the specialist.
• You've owned a technology strategy, roadmap or written policy before.
• You write and speak clearly to executives, practitioners and engineers.

Useful but not required: an MBA or comparable business education, professional services or regulated-industry experience, SQL, the Power Platform, Azure or AWS, experience bringing AI tools into daily operations, or a credential such as Professional Scrum Product Owner, PMP or Lean Six Sigma.

WHY PINNACLE

For over 30 years, Pinnacle has built an exceptional reputation for delivering results for clients in the fuel retail industry. Our success comes from talented people who take pride in their work, value collaboration, and understand that our clients' success is at the heart of what we do every day. We're looking for people who want to be part of a high-performing team where capable colleagues support one another, solve problems together, and share in the wins.

A sixty-person company cuts both ways. You'll shape how technology works here for years, and your decisions will show up in how sixty people work and how our clients experience us. There will also be stretches where you're the one working an operations problem until the department runs the way you've designed it. For some people that's exactly the appeal. For others it isn't, and it's better to know going in.

WHAT WE OFFER

• $115,000 – $135,000 base salary, based on experience, plus a bonus program for achieving goals
• Health, dental and vision insurance
• 401(k) with employer contribution
• Paid time off, holiday pay and company-paid life insurance
• Certifications and continuing education paid for
• Hybrid work with regular time in the Greensboro office

HOW TO APPLY

Apply through pinnacleems.com/careers with a resume and a cover letter highlighting the experience you think matters most for this role. We review applications as they come in and we'll tell you where you stand at each step.

Pinnacle Environmental Management Support is a Drug Free Employer and an Equal Employment Opportunity Employer.