Director of Training and Compliance
JOB SUMMARY
The Training and Compliance Director is responsible for developing and delivering agency-wide training, quality assurance, risk management, and compliance systems. This position ensures employees and service providers receive the training and support necessary to deliver high-quality services while maintaining compliance with all applicable federal, state, contractual, licensing, and organizational requirements.
The Training and Compliance Director promotes a culture of continuous improvement, accountability, safety, and professional development by monitoring compliance trends, evaluating training effectiveness, and implementing systems as necessary.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Maintain compliance with the policies and procedures of Family Partners and the Division of Developmental Disabilities.
Training and Staff Development
• Develop, implement, and deliver agency-wide training programs for employees and service providers.
• Coordinate and facilitate new and ongoing required trainings including CPR/First Aid, Article 9, PROUD (formerly Prevention and Support), Recognizing Abuse, Neglect, and Exploitation (ANE), DCW training, Fraud, Waste, and Abuse (FWA), and Positive
Behavior Supports (PBS).
• Coordinate and facilitate initial licensing training for applicants in the Developmental Home program.
• Create, update, and maintain training curricula, training materials, manuals, presentations, and competency assessments.
• Plan and conduct training courses accommodating the needs and schedules of employees and service providers.
• Maintain internal rosters and submit rosters as required to external vendors or contractors.
• Coordinate ongoing professional development opportunities that support employee and service provider growth and service excellence.
• Ensure training programs align with organizational policies, regulatory requirements, and industry best practices.
• Conduct remediation training and corrective training when performance or compliance concerns are identified.
• Coordinate and facilitate community workshops, educational events, and compliance-related training initiatives.
• Monitor training effectiveness through evaluations, competency testing, observations, and outcome measures.
Compliance and Quality Assurance
• Monitor federal, state, licensing, contractual, and organizational requirements and communicate changes to leadership.
• Complete file audits to ensure documentation accuracy, completeness, and compliance.
• Develop and maintain file review systems, audit tools, and corrective action processes.
• Track, monitor, and ensure timely completion of corrective action plans resulting from audits, reviews, or investigations.
Risk Management and Safety
• Monitor incident reporting trends and conduct data analysis to identify systemic concerns, training needs, and risk areas.
• Develop and implement strategies to reduce incidents and improve service quality and safety.
• Recommend policy, procedure, and training modifications based on compliance findings, audit results, and incident trends.
• Assist with emergency preparedness, safety planning, and risk mitigation efforts.
Leadership and Collaboration
• Provide leadership and consultation to administrative employees regarding training, compliance, quality assurance, and
corrective action initiatives.
• Collaborate with program leadership to ensure consistent implementation of policies, procedures, and regulatory requirements.
• Promote a culture of accountability, continuous improvement, ethical practices, and person-centered services.
• Participate in strategic planning initiatives related to workforce development, quality assurance, and organizational compliance.