Director of Training and Development
Posted
Join TAM Residential- Where Your Career Thrives!
At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.
Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.
TAM Residential was awarded NAA's Top Employer for 2022!
JOB SUMMARY:
The Director of Training and Development leads the development, implementation and continuous improvement of TAM Residential’s companywide training and development programs. Reporting to the Vice President of Training and Development, the Director carries out the training strategy an priorities set by the Vice President and owns the design, delivery and results of the programs assigned to the role.
The Director assesses organizational learning needs and develops training strategies, programs and resources that support operational excellence, employee performance, leadership development and long-term organizational growth.
The Director partners with leaders across the organization to identify skill gaps, strengthen talent pipelines, improve employee engagement, and develop programs that support career growth and succession planning. This position oversees the design and delivery of onboarding, role-specific, leadership, compliance, systems and professional development programs while ensuring training is consistent with TAM Residential’s standards, policies, culture and values.
The Director also leads the effective use of the Learning Management System, learning technologies, data analytics, and emerging tools, including artificial intelligence, to enhance the employee learning experience and measure training effectiveness. The Director leads cross-functional initiatives, collaborates with other departments, and serves as a resource and consultant to leaders throughout the organization.
ESSENTIAL JOB FUNCTIONS:
TRAINING STRATEGY, DESIGN AND DELIVERY
At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.
Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.
TAM Residential was awarded NAA's Top Employer for 2022!
JOB SUMMARY:
The Director of Training and Development leads the development, implementation and continuous improvement of TAM Residential’s companywide training and development programs. Reporting to the Vice President of Training and Development, the Director carries out the training strategy an priorities set by the Vice President and owns the design, delivery and results of the programs assigned to the role.
The Director assesses organizational learning needs and develops training strategies, programs and resources that support operational excellence, employee performance, leadership development and long-term organizational growth.
The Director partners with leaders across the organization to identify skill gaps, strengthen talent pipelines, improve employee engagement, and develop programs that support career growth and succession planning. This position oversees the design and delivery of onboarding, role-specific, leadership, compliance, systems and professional development programs while ensuring training is consistent with TAM Residential’s standards, policies, culture and values.
The Director also leads the effective use of the Learning Management System, learning technologies, data analytics, and emerging tools, including artificial intelligence, to enhance the employee learning experience and measure training effectiveness. The Director leads cross-functional initiatives, collaborates with other departments, and serves as a resource and consultant to leaders throughout the organization.
ESSENTIAL JOB FUNCTIONS:
TRAINING STRATEGY, DESIGN AND DELIVERY
- Develop and execute a companywide training and development strategy aligned with TAM Residential’s business objectives, operational priorities, culture and values, in partnership with the Vice President of Training and Development.
- Conduct organization-wide and department-specific training needs assessments using employee feedback, performance data, business trends, compliance requirements, operational results and leadership input; evaluate existing programs, processes, and resources for effectiveness; and recommend improvements to the training agenda and curriculum.
- Design, develop, oversee, and facilitate training curriculum, facilitator guides, job aids, learning paths, assessments, presentations, videos, e-learning, and other training materials, delivered in person, virtually, or in blended formats.
- Develop and maintain onboarding and new-hire training programs that give employees the knowledge, skills, systems training, and resources they need to succeed in their roles.
- Establish structured learning paths and career development programs for employees at all levels, including role-specific training, leadership development and professional development.
- Develop training programs that reinforce TAM Residential policies, procedures, operational standards, resident experience expectations, company values, Fair Housing requirements, affordable housing compliance, safety practices and other applicable requirements, working with subject matter experts.
- Develop and manage the annual training calendar, learning initiatives, certification programs and required training assignments in partnership with departments.
LEADERSHIP DEVELOPMENT AND ORGANIZATIONAL EFFECTIVENESS
- Develop and oversee leadership development programs that strengthen management capabilities, employee engagement, communication and leadership effectiveness.
- Serve as a strategic partner to senior leaders, department heads, Regional Property Managers, Community Managers, Human Resources and subject matter experts by identifying capability gaps and developing appropriate learning solutions.
- Partner with Human Resources and Operations to identify career pathways, development opportunities, and succession planning needs that strengthen internal talent pipelines.
- Assess workforce trends and recommend solutions to reduce turnover, improve engagement and strengthen bench strength across the organization.
- Serve as a resource, coach and consultant to leaders in building skills, strengthening team effectiveness and developing organizational capability.
- Support organizational change initiatives and serve as a change agent and coach on continuous improvement practices.
- Research industry trends and best practices in learning, leadership, organizational development and employee engagement and recommend appropriate practices for the training strategy.
LEARNING TECHNOLOGY, MEASUREMENT AND CONTINUOUS IMPROVEMENT
- Manage and maintain the company’s LMS and other learning technologies.
- Research, evaluate and implement learning technologies, including artificial intelligence, digital learning tools, automation, and other emerging technologies, and recommend new technology investments to the Vice President of Training and Development for approval.
- Establish methods to measure training effectiveness, knowledge retention, employee application, and business impact; monitor participation, completion, and assessment metrics; and use the results to continuously improve programs.
- Compile and analyze training and organizational data to identify trends, measure outcomes, prioritize initiatives, and support data-driven decisions, including budget planning.
- Establish training standards, processes, and documentation that promote consistency across departments, regions and communities.
- Identify, evaluate, and manage relationships with external training providers, consultants, vendors and industry organizations.
- Develop and administer the training budget within the parameters approved by the Vice President of Training and Development, and recommend training investments and priorities.
LEADERSHIP, PROJECT MANAGEMENT AND CROSS-FUNCTIONAL PARTNERSHIP
- Lead, mentor and manage the performance of training staff, project staff, contractors, and consultants, and ensure effective operational performance within the training function.
- Lead training initiatives, including cross-functional initiatives, by establishing project plans, timelines, deliverables, and accountability measures and by facilitating collaboration among departments to ensure consistent implementation and adoption.
- Partner with Operations and other departments to ensure training supports property performance, leasing, resident retention, maintenance operations, customer service, financial performance, compliance and overall community success.
- Communicate training strategies, priorities, project status, and results to senior leadership and key stakeholders.
- Support company projects and initiatives and perform other duties and responsibilities as assigned.
SKILLS + ABILITIES:
- Demonstrated leadership and people-management skills, with strong attention to detail.
- Strong critical thinking and problem-solving skills, with a commitment to continuous improvement.
- Proven success leading cultural change and improving team effectiveness.
- Advanced consulting and influencing skills, including the ability to advise senior stakeholders and build alignment across departments.
- Skilled facilitator and communicator who engages learners in in-person, virtual and blended settings.
- Ability to use data and learning metrics to demonstrate impact and guide decisions.
- Working knowledge of learning technologies, including AI-enabled tools, and the ability to apply them responsibly.
- Sound judgment and decision-making skills, with the ability to manage time and multiple priorities.
EDUCATION + EXPERIENCE:
- Bachelor’s degree in business, business administration, instructional design, training and development, organizational development, or a related field, or an equivalent combination of education and experience. Graduate degree preferred.
- 5+ years of progressive experience in training and development, learning and development, or organizational development, including 3+ years in a leadership role.
- Experience managing a Learning Management System and implementing learning technologies.
- Experience designing and delivering training programs, including onboarding, leadership development and compliance training.
- Experience using data and metrics to measure training effectiveness.
- Preferred: Experience in property management, multi-family, or the real estate industry, and knowledge of Fair Housing and affordable housing compliance.
- Preferred: Professional certification such as CPTD, SHRM-CP/SCP, or similar.
SUPERVISORY RESPONSIBILITIES:
- Manages and oversees the work of training department staff, project staff, and assigned contractors or consultants, including performance management and development.
TRAVEL REQUIREMENTS
- Travel may be needed less than 25% of the time.
WORKING CONDITIONS:
- Ability to operate in an open work area with moderate everyday noise.
- Ability to work at the corporate office and travel to community and regional locations as needed
- Ability to sit or stand for extended periods, use a computer and standard office equipment, and lift training materials up to 25 pounds.
- Ability to perform other duties as required.
The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.
BENEFITS:
BENEFITS:
- Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.
TAM Residential is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by law.