Director of Training

The Director of Training designs, implements, and maintains all enterprise training programs. This role ensures consistent brand standards, culture, and operational excellence during scaling. You will architect the "Path to Management," developing future leaders for our growth.

This level of volume (20+ units) requires a Strategic Training Director rather than a hands-on trainer. At this scale, the role shifts from "teaching people how to cook/serve" to "building the systems that ensure 3,000+ employees do it the same way."

The following job description focuses on scalability, digital integration, and ROI.

Key Responsibilities:

System Architecture & Scalability

• LMS Management: Oversee and optimize the Learning Management System (LMS) to ensure 100% compliance and engagement across all 20+ locations.
• SOP Standardization: Audit and update Standard Operating Procedures (SOPs) for Front-of-House (FOH) and Back-of-House (BOH) to ensure "One Way, The Gringo’s Way."
• New Store Openings (NSO): Lead the training task force for all new locations, ensuring on-time openings and a seamless transition from "training mode" to "steady-state operations."

Leadership Development (The Pipeline)

• MIT Program: Refine the Manager-in-Training (MIT) program to reduce turnover and shorten the "time to productivity" for new managers.
• Succession Planning: Identify high-potential hourly employees and create clear development tracks to move them into salaried leadership roles.
• Executive Coaching: Facilitate workshops for General Managers and Regional Managers on "soft skills," such as emotional intelligence, conflict resolution, and financial literacy.

Operational Impact & ROI

• Performance Metrics: Tie training initiatives to Key Performance Indicators (KPIs) including Labor Cost, Food Waste, Glassdoor ratings, and Guest Satisfaction scores.
• Cost Control: Manage the annual training budget (typically 1–2% of sales at this scale), ensuring high-impact delivery with minimal travel/administrative bloat.
• Retention Strategies: Analyze turnover data to identify "leakage points" in the employee lifecycle and deploy training interventions to increase staff longevity.

Culture & Brand Advocacy

• Onboarding: Design a world-class "Day 1" experience that goes beyond paperwork to instill brand values and mission.
• Safety First: Integrate Safety principles into all training materials to ensure an injury-free workplace while minimizing safety hazards for our guests.