Director of Training & Technology
Summary
Leads training programs and restaurant tech adoption across multiple hospitality brands, building scalable onboarding, certification pathways, and operational playbooks while partnering with operations on systems like Toast POS.
Position Summary
The Director of Training & Technology is responsible for designing, implementing, and continuously improving FoodWorks Hospitality Group's learning and operational technology strategy across all restaurant concepts. This leader will build scalable training programs that create operational consistency while preserving the unique culture and identity of each brand.
Working closely with Operations, Culinary, Marketing, and Executive Leadership, this role will ensure every team member—from hourly employees to senior managers—has the tools, knowledge, and technology needed to consistently deliver exceptional guest experiences.
In addition to leading training initiatives, the Director will oversee the implementation, optimization, and adoption of restaurant technology platforms that improve operational efficiency and team performance.
Training Strategy & Development
- Design and lead a comprehensive company-wide training strategy across all FoodWorks concepts.
- Develop standardized onboarding programs for managers, front-of-house, and back-of-house employees.
- Build role-specific certification pathways and career development programs.
- Create leadership development initiatives that strengthen the internal talent pipeline.
- Establish company-wide training standards while allowing each concept to maintain its individual brand identity.
- Develop operational playbooks, SOPs, service standards, and training documentation.
- Create engaging learning content including videos, digital courses, assessments, and reference guides.
Technology Leadership
- Serve as the organizational owner of restaurant training technology.
- Evaluate, implement, and manage a Learning Management System (LMS).
- Partner with Operations on technology rollouts including:
- Toast POS
- Online ordering platforms
- Scheduling systems
- Communication tools
- Future operational technologies
- Ensure restaurant teams receive effective training and ongoing support for all company systems.
- Identify technology opportunities that improve consistency, productivity, and the guest experience.
Operational Partnership
- Spend regular time working inside restaurants to understand operational challenges firsthand.
- Collaborate with restaurant leadership to identify opportunities for improvement.
- Support new restaurant openings through training execution and operational readiness.
- Coach managers on training execution and accountability.
- Gather feedback from the field and continuously improve programs.
Leadership Development
- Design clear career progression pathways.
- Develop future restaurant leaders through structured leadership programs.
- Create succession planning tools for management positions.
- Build a long-term team of certified trainers to support restaurant openings and organizational growth.
Performance & Continuous Improvement
- Establish measurable KPIs for training effectiveness.
- Track onboarding completion and certification progress.
- Measure operational consistency across concepts.
- Analyze guest feedback and operational performance to identify training opportunities.
- Continuously improve training systems based on business needs.