Director of Volunteer Resources
Posted
Description
Director of Volunteer Resources
Holden Forests & Gardens
Help us grow a volunteer community as remarkable as our landscapes!
Holden Forests & Gardens, which include the Holden Arboretum and the Cleveland Botanical Garden, connects people with the wonder, beauty, and value of trees and plants, to inspire action for healthy communities. Volunteers are central to that mission.
Opportunity:
We’re looking for an innovative, energetic, people-centered leader to build and champion a thriving volunteer community. You will set the vision and strategy for how hundreds of volunteers are recruited, trained, recognized, and inspired. You will also equip staff across the organization to engage volunteers well and work closely with colleagues in every department. This is a role for someone who loves both the big picture (strategy, metrics, budgets) and people interaction: championing volunteers, welcoming them at signature events, and making sure they feel valued. This is a full-time position reporting to the Vice President of People & Culture, with direct supervisory responsibility for the Manager of Volunteer Resources. The primary office location is at Cleveland Botanical Garden in Cleveland, Ohio with regular travel to The Holden Arboretum in Kirtland, Ohio.
Key Responsibilities:
Key responsibilities of the Director of Volunteer Services include, but are not limited to:
Lead the strategy:
- Set the vision, goals, and priorities for Volunteer Resources in support of our mission
- Develop and track key performance indicators and outcome-based assessments, using data and stakeholder feedback and surveys to evaluate impact, and share results with leadership
- Set direction for technology and learning tools, including our Volgistics volunteer management system, so they support data-driven decisions and a seamless volunteer experience
- Research and bring forward best practices and emerging trends in volunteer engagement and management
Shape the volunteer experience:
- Oversee the department budget, grant and other funding possibilities.
- Working closely with the Volunteer Resources Manager, shape our approach to recruitment and marketing, orientation and training, and appreciation and recognition initiatives.
- Oversee an effective volunteer communications strategy and implementation process
- Champion a welcoming, inclusive culture of volunteerism and create new ways for people of all backgrounds and abilities to contribute
- Represent the department at signature volunteer events and recognition occasions to inspire, welcome, and thank volunteers
Lead and build capacity:
- Build capacity within our volunteer corps by aligning volunteers with high-capacity leadership opportunities
- Equip staff who supervise volunteers, and develop our lead volunteer program, to engage, motivate, and retain volunteers
- Build relationships with executive leadership, department leaders, community partners, and other key stakeholders, and serve as an ambassador for volunteerism at Holden Forests & Gardens
Keep our community safe:
- Lead risk prevention by setting volunteer policies, standards, and procedures for screening, safety, and compliance, and ensure volunteers are trained in safety procedures before they take part in activities
- Lead by example and encourage open conversation about safety concerns
Qualifications and Skills:
Required:
- Bachelor's degree
- At least three years of progressive experience in volunteer management or a similar field
- At least three years in a leadership or supervisory role
- Experience supervising, coaching, and developing staff and/or volunteers
- Experience developing and managing a budget
- Experience with managing projects with multiple stakeholders
- Experience with a volunteer management system, or with database software in lieu of one
- Excellent written and verbal communication skills
- Ability to work some evenings and weekends as needed
Preferred:
- Event planning experience
- Experience designing and facilitating group training and discussion
- Grant and proposal writing experience
- Skills in data analysis, program evaluation, and reporting
- Working knowledge of video, photo, design, and marketing automation tools
You are:
- A strategic thinker
- An energetic, enthusiastic ambassador for volunteerism who inspires and motivates others
- A warm, empathetic relationship-builder and an inspiring coach who develops people and builds strong teams
- A creative, collaborative problem-solver who works well across departments
Physical requirements:
- This role regularly involves standing, walking, bending, stooping, kneeling, and crouching, and occasionally lifting or carrying 5 to 25 pounds.
- Some work happens outdoors at both campuses and at events.
Holden Forests & Gardens (HF&G) is a great place to work!
In addition to the salary range starting at $70,000, we offer Medical, Dental and Vision Benefits | Paid Time Off | 8 Paid Holidays a year + 3 Floating Holidays | 403(b) | Employee sponsored life insurance, long term disability and short-term disability | Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!
Apply:
Qualified applicants should submit resume, cover letter, and 3 professional references. Candidates will start to be reviewed immediately and continue until the role is filled.
Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors.