Director of Waiver Services

At Arc of Acadiana, you’ll help lead Waiver Services that help individuals with intellectual and developmental disabilities live meaningful lives in their homes and communities. As Director, you’ll guide QIPDs and Coordinators, develop employees, and oversee daily operations, quality assurance, regulatory compliance, and participant risk management. You’ll ensure services are safe, person-centered, timely, properly documented, and aligned with approved plans and agency requirements. Service Areas: New Iberia, Lafayette, St. Landry, and Vermilion.

Location: 6400 HWY 90 W New Iberia, LA
Reports to: Vice President of Waiver Services

What You’ll Do

Leadership and Operations

• Direct daily waiver operations across all service areas.

• Establish priorities, balance workloads, assign coverage, and resolve competing operational demands.

• Lead department meetings, case reviews, readiness reviews, and implementation initiatives.

• Coordinate with the Vice President, COO, HR, Nursing, Financials, Billing, Scheduling, Day Programs, and other Directors.

Q and Coordinator Partnership Oversight

• Define and enforce role boundaries while maintaining shared participant accountability.

• Review caseloads using participant count, SIL requirements, day-program participation, geography, travel, health risks, incidents, family communication, and staffing barriers.

• Ensure weekly Q/Coordinator caseload reviews occur and produce documented action items.

• Intervene when work is duplicated, unassigned, overdue, or inconsistently completed.

Quality Assurance and Compliance

• Own documentation review, SIL-contact spot checks, CPOC quality review, home and binder review, corrective-action follow-up, and trend monitoring.

• Ensure compliance with applicable state and federal requirements and coordinate licensing activities, surveys, audits, and responses.

• Ensure required plans, reports, revisions, contacts, training, and follow-up actions are timely and complete.

• Report significant compliance, safety, and service-continuity issues to executive leadership.

Participant Services and Risk

• Oversee admissions, transitions, placement decisions, service continuity, and high-risk participant situations.

• Ensure participant backup staffing and evacuation plans are current and reflected in service planning.

• Oversee critical-incident escalation, medical-emergency response, hospital-admission handoff, discharge planning, and systemic corrective action.

• Protect participant choice, dignity, rights, health, safety, welfare, and person-centered outcomes.

Employee Supervision

• Supervise Qs and Coordinators and establish clear performance expectations.

• Provide coaching, conduct evaluations, and coordinate corrective action with HR when required.

• Ensure required training, licensing, competency, and participant-specific onboarding are completed.

• Ensure DSP supervision and participant-specific staff guidance are effectively carried out through Q/Coordinator partnerships.

Housing, Financial, and Administrative Oversight

• Oversee the team regarding housing transitions, HUD/Section 8 and apartment-renewal workflows, move coordination, and escalation of unresolved housing risks.

• Coordinate with Financials regarding budgets, major purchases, petty cash, leases, and participant financial concerns.

• Ensure AXIS Care, SharePoint, binders, trackers, payroll follow-up, and required administrative systems are used consistently.

Emergency Preparedness and Mobile/Floater DSP Oversight – in Partnership with Vice President

• Maintain a written emergency-response hierarchy, after-hours coverage plan, evacuation process, and relief procedure.

• Oversee deployment and utilization of the Mobile/Floater DSP for approved medical transportation, medication deliveries, urgent home response, and emergency coverage.

• Ensure emergencies begin with 911 when indicated and that direct support ends at hospital admission unless separately authorized.

• Ensure the Floater supplements rather than replaces EMS, Nursing, Medicaid transportation, family resources, or routine DSP staffing.

• Review emergency utilization for recurring staffing gaps, preventable disruptions, and needed corrective action.

Decision Authority

• Approve operational priorities, portfolio balancing, coverage assignments, and workflow standards.

• Require retraining, documentation correction, case review, or enhanced monitoring when standards are not met.

• Escalate staffing, safety, quality, compliance, and participant-risk concerns to executive leadership.

• Recommend personnel actions in coordination with HR and the Vice President.

How Success Is Measured

• Timeliness and completeness of participant plans, contacts, reports, revisions, and follow-up.

• Completion of SIL face-to-face and other required participant monitoring.

• Incident follow-up timeliness and closure of corrective actions.

• Overdue work, renewal readiness, documentation quality, and audit findings.

• Balanced workloads across Q/Coordinator partnerships.

• Emergency-response coverage, Floater utilization, and reduction in disrupted Q/Coordinator work.

• Employee training, supervision, evaluations, and performance follow-through.

• Participant continuity, safety, rights, and person-centered outcomes.