Director Operations

Key Responsibilities

Oversee daily operations across departments, with direct leadership of F&B, Rooms, Housekeeping, Engineering
Champion a service-centric culture that aligns with Forbes 4-star standards.
Act as the hotel’s second-in-command, serving as acting General Manager in their absence.
Ensure operational excellence across all outlets including restaurant, bar, in-room dining, and banquet/catering services.

Drive F&B innovation and service delivery; collaborate with culinary leadership to develop seasonal menus, beverage programs, and guest experiences.
Monitor food cost, labor efficiency, and outlet profitability.
Lead and develop F&B leaders to achieve excellence in guest service, team performance, and brand consistency.

Maintain a high level of visibility in guest areas to support a proactive and personalized service environment.
Ensure every department is delivering an exceptional luxury experience in line with brand positioning.
Monitor guest feedback and implement service recovery protocols and continuous improvement initiatives.

Recruit, train, coach, and retain high-performing department heads and associates.
Foster a collaborative and respectful work culture that promotes employee engagement and accountability.
Develop cross-functional succession plans and talent pipelines for operational roles.

Assist in the development of annual budgets and operational plans.
Analyze financial performance, manage P&Ls, and drive cost control strategies.
Partner with Sales, Revenue, and Marketing to support revenue-generating initiatives across departments.

Ensure full compliance with brand, legal, health & safety, and licensing standards.
Lead crisis and risk management planning and response.

Minimum of 5–7 years of progressive operations experience in luxury or lifestyle hotels, with strong F&B leadership.
Proven experience in boutique or independent hotel environments preferred.
Bachelor’s degree in Hospitality Management or related field strongly preferred.
In-depth knowledge of luxury guest service standards, F&B operations, and team leadership.
Proficient in budgeting, labor management, and operational reporting.
Flexible schedule availability, including nights, weekends, and holidays as needed.
Strong emotional intelligence, communication skills, and a hands-on leadership style.

A chance to lead in one of Houston’s most refined hospitality settings.
Work with a passionate team committed to redefining luxury service.
Competitive salary + performance incentives.
Excellent benefits package, including medical, dental, vision, and PTO.
Opportunity to influence and shape the guest journey in a one-of-a-kind property.