Director, Payment Operations
You'll join Ripple's San Francisco office to help scale the operational backbone behind Ripple's payment products. Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products, optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.
Responsibilities
- Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
- Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties
- Support exchange and bank connectivity, integrating data into core operational processes
- Lead the transformation of reconciliation from manual to automated across a suite of products
- Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
- Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
- Support a globally distributed customer base for 24x7 offerings, including weekend and holiday activity
Requirements
- 10+ years in operations supporting payment services, trading, or middle office, with at least 3–5 years in a leadership capacity
- A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
- Familiarity with payment services, collections, markets, and instruments (e.g. OTC, crypto, derivatives) and core reconciliation principles
- Comfort working in Google and Microsoft applications (ideally Excel and VBA)
- Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
- Exposure to automation initiatives and SQL query creation for daily operations is preferred
Benefits
- Professional development budget
- Flexible in-office collaboration schedule
- Bi-weekly all-company meetings
- Team offsites, bonding activities, and happy hours
- Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Parental leave policies and family planning benefits
- Catered lunches and fully-stocked kitchens