Director, Product Design

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Design based in the United States.

This is a hands-on design leadership role with responsibility for shaping an AI-powered enterprise product from end to end.
You’ll lead the evolution of a unified platform spanning graphical, conversational, and voice experiences.
The role combines approximately 80% hands-on product design with 20% practice leadership, making it ideal for a design leader who still loves the craft.
You’ll define information architecture, establish scalable design-system governance, and raise the quality bar across the customer experience.
You’ll work closely with Product, Engineering, Sales, Delivery, Solutions, executives, and customers in an engineering- and sales-led environment.
A major part of the opportunity is building design influence where the practice has previously been under-resourced and driving meaningful organizational change.
As the design practice grows, you’ll have the opportunity to expand its scope, team, and strategic influence.

• Own the end-to-end customer experience across the full product journey, from initial sales interactions and implementation through AI-powered customer conversations and operational analytics.
• Define the information architecture for a converging product platform, establishing clear objects, terminology, navigation, and relationships across previously separate product experiences.
• Own the architecture and governance of the design system, including patterns, documented decisions, contribution models, component standards, and collaboration with engineering.
• Expand the influence of design beyond the immediate design team by partnering with Product, Delivery, Solutions Engineering, and other customer-facing teams to establish consistent, high-quality experiences.
• Build and lead rapid prototype-and-validation cycles, engaging internal users, contact center operators, customers, and other stakeholders to turn research and feedback into actionable design decisions.
• Bring product design, conversation design, and research together into a cohesive practice, defining how these disciplines collaborate and share methodologies.
• Identify high-value customer and product opportunities independently, establish priorities, build alignment, and advocate for design investments that can materially improve business and user outcomes.
• Lead design critiques, establish direction and quality standards, provide constructive feedback, develop team capabilities, and contribute to hiring and practice development.
• Communicate effectively with executives, customers, product leaders, engineers, and designers, using strong storytelling and evidence to influence decisions and drive change.
• Champion AI-native design practices, using emerging AI tools thoughtfully to accelerate workflows while maintaining high standards for product quality, usability, and human-centered design.

Requirements

• 10+ years of product design experience, with a strong foundation in interaction design, HCI, or a related discipline.
• Experience leading or growing designers, whether through formal people management or demonstrated leadership and mentorship responsibilities.
• Proven experience owning design for enterprise, operational, or complex B2B products with multiple customer touchpoints.
• Strong systems and journey-thinking skills, with the ability to design experiences that extend beyond traditional graphical interfaces into conversations, voice, workflows, handoffs, and other touchpoints.
• Demonstrated ability to influence organizational change, particularly within established teams or environments where design has previously had limited resources or influence.
• Strong product thinking and business judgment, including the ability to connect customer insights and design decisions to product strategy and business outcomes.
• Experience governing a design system, including contribution models, documentation, deprecation, standards, and cross-functional adoption.
• Ability to independently identify problems, establish priorities, make recommendations, and drive initiatives from opportunity through execution.
• Strong communication, facilitation, storytelling, critique, and executive presence, with the ability to influence without relying solely on formal authority.
• Hands-on proficiency with Figma, particularly components, variants, libraries, variables, and design tokens.
• Comfort working between design and code, with familiarity with tools such as Storybook, shadcn/ui, Tailwind, Cursor, or Claude Code considered valuable.
• Experience designing AI or conversational products, particularly non-deterministic experiences requiring thoughtful approaches to trust, failure states, correction, and recovery, is preferred.
• Experience with operational or contact center software, building a design practice, or leading designers across multiple disciplines such as product, conversation, content, or research is a plus.
• Located within a U.S. or Canadian time zone and able to collaborate effectively in a distributed environment.

Benefits

• Remote-first work environment designed around flexibility, trust, and autonomy.
• Company-wide offsites and smaller team gatherings to create meaningful opportunities for in-person connection.
• Technology and learning stipend covering areas such as conferences, books, and courses.
• Comprehensive health and wellness benefits.
• Flexible vacation time.
• Paid sabbatical after five years.
• Wellness stipend supporting physical and mental well-being.
• Competitive compensation aligned with the scope and impact of the role.
• Equity participation, providing an opportunity to share in the value created by a high-growth AI company.
• Inclusive and collaborative culture built around ownership, humility, constructive feedback, and self-reflection.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1