Director - Product Management

Key Responsibilities:

- Develop and execute product strategies aligned with business objectives.

- Define product roadmaps, goals, priorities, and success metrics.

- Prioritize product features and initiatives based on customer needs, business impact, and market opportunities.

- Collaborate with cross-functional teams including Operations, Technology, Sales, Marketing, and Customer Experience.

- Lead the end-to-end product development lifecycle, from concept and discovery through launch and continuous improvement.

- Conduct market research, competitor analysis, and customer feedback to identify product opportunities.

- Translate business and customer requirements into clear product specifications and priorities.

- Work closely with technology and operations teams to ensure timely delivery of high-quality products.

- Monitor product performance and identify opportunities for optimization and innovation.

- Ensure products meet customer expectations, quality standards, and business objectives.

- Communicate product strategy, roadmap, progress, and key updates to senior stakeholders.

- Drive continuous product innovation based on changing market and customer requirements.

Required Skills & Experience:

- 10-20 years of experience in Product Management or a related field.

- Strong experience in the BPO / Call Centre / Contact Centre industry is preferred.

- Proven track record of developing and executing successful product strategies and roadmaps.

- Strong understanding of product lifecycle management, from conceptualization to launch, optimization, and innovation.

- Experience with market research, competitor analysis, and customer insights.

- Strong stakeholder management and cross-functional collaboration skills.

- Excellent analytical, strategic-thinking, and problem-solving abilities.

- Strong communication and presentation skills.

Educational Qualification:

- Bachelor's degree in any specialization.

- B.Tech / B.E. preferred.

Preferred Candidate Profile:

- Experience managing products or solutions within BPO, Call Centre, Contact Centre, Customer Experience, or related service environments.

- Strong business acumen and customer-centric approach.

- Ability to manage multiple priorities in a fast-paced environment.

- Proven ability to work with senior leadership and cross-functional teams.

- Strong ownership mindset with a focus on measurable business outcomes.