Director Product Platforms and Controls

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For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary:

The Director Product Platforms and Controls provides strategic leadership for Consumer Lending product strategy, platform integration, third-party relationships, and the first-line risk and controls framework. The Director sets the vision and operating model for lending and card products, ensures platforms and processes support effective execution, onboarding, and member servicing, and embeds risk and control considerations into business and technology decisions. In partnership with senior leaders and key stakeholders, the Director strengthens governance and accountability, anticipates emerging exposures, oversees control assessments and remediation, and delivers data, reporting, metrics, dashboards, and insights that inform executive decisions and sustainable growth.

Education and/or Experience:

• Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field, or a minimum of ten years of directly related experience, required.
• Minimum of eight years of progressive experience in consumer lending, product management, platform strategy, risk, controls, compliance, or a related discipline, including experience operating at a senior leadership level.
• Demonstrated expertise in Consumer Lending, including product strategy, platform integration, controls, risk management, and compliance.
• Deep knowledge of consumer banking regulatory requirements, examination practices, and first-line risk and control expectations.
• Demonstrated ability to influence across multiple levels of an organization, align diverse stakeholders, and drive enterprise-wide change.
• Strong strategic, analytical, and problem-solving capabilities, with the ability to translate complex information into clear decisions and executable priorities.
• Executive-level communication, judgment, and relationship-management skills, including the ability to present complex matters clearly to senior leadership and governance forums.

Job Responsibilities:

• Sets the strategic direction and roadmap for Consumer Lending products, including product design, competitive positioning, execution, market adoption, and lifecycle performance.
• Ensures lending and card products are effectively integrated with the loan origination system and other platforms required for scalable execution, onboarding, and member servicing.
• Provides executive oversight of Consumer Lending vendor strategy, onboarding, performance, and relationship governance in coordination with Vendor Management.
• Builds and maintains strong partnerships with senior leadership and key stakeholders to align priorities, resolve dependencies, and advance enterprise objectives.
• In coordination with Second Line Risk Management, establishes and oversees the implementation, effectiveness, and ongoing enhancement of the first-line risk and controls framework.
• Ensures risk and control considerations are embedded in business strategy, product development, operations, technology, change initiatives, and oversight processes.
• Oversee comprehensive assessments of operational risks and controls, including testing, monitoring, issue validation, and management of emerging risk exposures.
• Champions a strong culture of governance, accountability, disciplined execution, and timely escalation across Consumer Lending.
• Establishes clear control of ownership and collaborates with key stakeholders to implement, monitor, and continuously improve an effective system of controls.
• Identifies strategic opportunities to improve risk management, quality, and operational resilience, and provides governance for major initiatives, integrations, and significant system or process enhancements.
• Directs root cause analysis, corrective action planning, and sustainable remediation when controls fail or gaps are identified; ensure issues are appropriately escalated and resolved.
• Provides strategic oversight of data governance, data quality, and departmental reporting to support sound business decisions and regulatory readiness.
• Establishes performance and risk metrics, dashboards, executive reporting, and actionable insights that support transparency, accountability, and informed leadership decisions.
• Performs all duties inherent in the role of a Director.
• Performs other duties upon request.

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives.
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Comprehensive Medical Coverage

• Teachers pays 100% of Dental & Vision premium for employees

• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $139,000 - $173,500 per year. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

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