Director, Retail and Dining Services

Broad Scope & Function

As Retail and Dining Services Director, the position directs, manages, plans, organizes, and supervises the Retail and Dining Services functions of University Enterprises, Inc. The position will work with subcontracted retail dining and vending, the contracted food service management operator, the contracted bookstore management operator, and Greystar/Greystar subsidiaries for student housing operation. This consists of oversight of dining and retail operations on campus including reviewing contracts and ensuring compliance, analyzing financial information to reach fiscal and retail goals, and working with dining and other partners regarding marketing and social media plans.

Reporting Relationship

The position reports directly to and receives general direction from the Executive Director. Reporting directly to the position are Dining Services Property Manager, Dining Services Business Manager, and Business & Operations Analyst.

Salary

• Full range: $9,913- $17,844 per month ($118,956-$214,128 per year)
• Anticipated hiring range: $9,913-$11,896 per month ($118,956 - $142,752 per year)

Benefits

• After a 6-month waiting period, eligible for work from home for up to two days per week with supervisor approval. Fully in-office on the Sacramento State campus for the first 6 months.
• Participation in CalPERS Retirement Program
• Paid Vacation Time – 16 hours accrued/month
• Paid Sick Time – 8 hours accrued/month
• Paid Holidays – 14 paid holidays per year including paid time off the week between Christmas Day and New Year’s Day as the CSUS campus is closed
• Excellent medical benefits – 100% employer-paid medical & dental for employee-only coverage and low cost for family coverage
• Educational Assistance Program for employees and/or dependents
• Childcare subsidy
• Discounted membership to The WELL, Sacramento State’s on-campus fitness center
• View a comprehensive list of all of the benefits at

  https://simplebooklet.com/ueibenefitsataglancebrochurecentralstaff#page=3.

Application Instructions

This position is open until filled with a priority review date of November 12, 2026. We will begin application review on this date.

Please include the following with your application:

• Resume

If this document is not included, your application materials will not be considered. Please include your employment history in the “Employment Experience” section of your application in addition to submitting your resume.

Conditions of Employment

The selected candidate must furnish proof of eligibility to work in the United States. University Enterprises, Inc. is not a sponsoring agency (i.e. H-1B Visa).

This is a full-time, exempt from overtime, benefited position, covered under the California Public Employees’ Retirement System. Continued employment in this position is dependent upon the mutual consent of University Enterprises, Inc. (UEI) and the employee, and either University Enterprises or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Duties and Responsibilities

1. Oversees and manages retail and dining services including but not limited to performance of and compliance with all aspects of the Dining Services Agreement, subcontracted retail dining, and vending, Bookstore Operating Agreement, and Ground Leases between UEI and Greystar/Greystar subsidiaries for student housing operation. Oversees these service agreements to (i) ensure that in each case, the terms and conditions of those agreements are being properly observed by each party; and (ii) anticipate and resolve issues that may arise in connection with each agreement. Administers and ensures compliance with sponsorship agreements including the Pepsi Sponsorship Agreement.
2. Provides direction and oversight of sub-contracted retail operations on campus and vending. Reviews existing contracts, ensures compliance, and works as a liaison to the campus in managing positive relationships. Analyzes financial information and initiates necessary administrative and fiscal actions to reach fiscal and retail goals. Provides budgetary information to management for fiscal budget preparation and control.
3. Assures services and products offered meet campus needs in a cost-efficient manner. Reviews and evaluates sales data, invoices, expenditures, and financial records to ensure cost-efficient operations.
4. Hires, trains, supervises, develops, mentors, and evaluates division staff in compliance with University Enterprises personnel policies and procedures. Provides leadership, technical assistance, and advice for staff. Ensures a balanced allocation of responsibility.
5. Meets on a regular basis with designee of the Dining Contractor to review financial and other information pertinent to the dining program. Meets on an annual basis to review operating results for the fiscal year to date, as well as operating plans for the balance of the fiscal year.
6. Works with management staff of UEI and all dining partners to ensure the proper establishment and implementation of required governmental sanitation and safety standards. Ensures Hazard Analysis & Critical Control Points (HACCP) quality systems are in place. Makes unplanned inspections to ensure proper sanitation measures are enforced.
7. Works with all dining partners to develop sustainable practices in keeping with stated contract goals, campus policies, and relevant legislation.
8. Recommends ways to position the dining programs through marketing, social media, and other public relations tools.
9. Works with the Dining Contractor to arrange the placement of food trucks and other temporary concessionaires on campus.
10. Facilitates the review and approval of off-campus caterers when appropriate, fundraising requests by student groups, and other food related activities on campus.
11. Maintains a positive environment with the campus community and external partners of the campus which may include but is not limited to vendors, service providers, students, staff, and faculty.
12. Views, listens to, discusses, acts upon, and maintains the secrecy of confidential information pertaining to personnel and financial issues. Confidential information includes legal and contractual information including attorney-client privileged information.
13. Represents University Enterprises and the Retail and Dining Services Division in contacts with the campus community, the public, community organizations, and others concerned with the programs, policies, and operations of University Enterprises, Inc.
14. Other duties as assigned.

Minimum Qualifications

1. Bachelor’s Degree in Business Administration, Food Management, Restaurant Management, or equivalent combination of education and/or experience.
2. Demonstrated experience in the food service industry including increasingly responsible experience in food service planning, operations, and sales.
3. Demonstrated experience analyzing dining service operations and financial data and developing methods to achieve goals.
4. Demonstrated substantial knowledge of principles, practices, methods, techniques, and procedures for creating and managing dining services contracts or other similar service-oriented contracts.
5. Demonstrated experience with budget development and maintenance.
6. Knowledge of principles and practices of marketing, promotion, and design including knowledge of social media strategies.
7. Demonstrated knowledge of OSHA/food service sanitation and safety standards.
8. Must possess excellent time/project management skills for working in, and meeting deadlines in varied and hectic environments.
9. Demonstrated experience in the supervision, training, and evaluation of employees.
10. Demonstrated excellent interpersonal skills including working with groups and committees in a diverse environment.
11. Demonstrated exceptional oral and written communication skills including accurate English usage and exceptional proofreading and editing skills.
12. Ability to maintain the secrecy of confidential information.
13. Must be fingerprinted and pass a background check. Must continue to meet the established standards.

Preferred Qualifications

1. Demonstrated experience in a University environment.
2. Demonstrated extensive management experience in operations of a large-scale dining service production.
3. Demonstrated extensive experience in dining service planning, operations, and sales, including experience in a supervisory or management position, in a medium to large organization, with multi-unit dining service operations.

Physical Requirements

Sit for extended periods; frequent movement; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computers, telephones, calculators, copiers, printers, scanners, and fax machines.

Working Conditions

Work is performed in an office and kitchen environment; some exposure to heat and moisture; some exposure to grease and oils; continuous contact with staff, campus community, representatives of community organizations, and the public.

Work Schedule

• 40 hours per week
• Monday-Friday
• Academic years hours (August-May): 8:00 am - 5:00 pm
• Summer hours (June-August): 7:30 am - 4:00 pm
• After a 6-month waiting period, eligible for work from home for up to two days per week with supervisor approval. Fully in-office on the Sacramento State campus for the first 6 months.