Director Retail Stores Sales Service (59476)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.


Job Summary

As District Director, you will directly oversee District Managers, to assist with meeting/exceeding branch sales

and service goals, increase branch traffic and income to the club, manage and support department-wide

programs and initiatives, and maintain proper budget and audit expectations all while operating under the

guidelines and regulations of our external partners and branch operations. Branch territory ranges from 15-20

branches with approximately 90-120 direct & indirect employees.

• District Directors will ensure high satisfaction with employee engagement and member service within their

respective territory, focusing on employee retention, handling of escalated employee/member relations while

maintaining club culture and AAA brand & reputation.

• As District Director, the strategy and execution of department and club programs is integrated into the

workday to ensure a high-level performance to goals for the department and self. Being able to work

WHAT YOU WILL DO

Sales Management:

• Oversees and directs the sales activities for assigned branch territory to ensure branches

meet or exceed all sales goals and targets, while also managing department-wide programs and

initiatives to maintain/increase branch traffic and income to the club.

• Develops tactical sales plans from the standpoint of its effect on sales volume in support of

the club’s member relationship strategy. Identifies and proactively addresses any issues that could

impact achieving sales quotas and builds plans and activities accordingly. Analyzes sales and service

results, and manages partner relationships, to capitalize on the trends and to identify individual

growth opportunities.

• Responsible for departmental goal planning, in line with organizational objectives, from both

a metric and overall staff performance perspective. Distributes department metric goals amongst

branch locations and individual employees for annual goal achievement. Determines department role

responsibilities and ensures that employees are successful in meeting/exceeding the standard.

• Conducts monthly coaching with District Managers to address sales productivity, staff

development, individual development and to communicate updates specific to club and business

initiatives. Modifies strategies as needed based on continuous performance assessments.

• Stays abreast of all business lines sales goals and promotions. Helps to foster a partnership

across business line goals and initiatives, provides support and direction as needed. Acts as a

catalyst for other business line leadership team messages and helps drive initiatives.

Employee and Member Experience:

• Oversees and/or manages the employment life-cycle process for assigned territory, including

hiring, training, coaching, pay management, counseling, and motivating a positive and successful

team through performance management. Develops and executes employee engagement strategies

and programs for high performance and retention.

• Supports department and management in achieving department people-centered goals

including: employee retention, promotions, diversity representation, employee engagement, and

volunteerism. Identifies the strengths of their team and inspires & empowers them to contribute and

develop for future club/branch positions.

• Protects AAA culture by understanding HR risk management; coaching managers to address

employee issues timely and sensitively. Is clear on appropriate next steps and actions to address

escalated employee relations. Maintains confidentiality across district, department, and club relations.

• Promotes life-long learning & development and pathways to growth for managers, staff and

self within the department and the club overall.

• Embodies the AAA Northeast leadership behaviors by ensuring consistency and

communication in their branches for club/department initiatives, member service, and branch

governance. Demonstrates behaviors expected of leadership and branch staff to set the example and

culture.

• Ensures overall member experience is met by handling escalated member relation issues;

including those that impact partner/public relations, social media, and overall club reputation in a

timely and professional manner; working directly with outside partners to resolve issues, as needed.

• Monitors member satisfaction activity to identify and recognize performance standards,

trends, and ensure managers and staff deliver exemplary service to members.

Branch Operations:

• Ensures that club policies and procedures are established and adhered to, for regulatory

compliance, as well as maintaining successful internal/external audit standards. Routinely partners

with internal audit to identify and review department risks and implement action.

• Upholds operational expectations of their branches and roles, including safety, compliance,

audit, pay management, data security and other club/department policies and procedures. Regularly

visits branch locations to review financial results, inspect interior/exterior sites and observe

operational efficiency.

• Monitors financial performance of each branch, analyzing KPIs, revenue, expenses, and

profitability to make informed decisions. Manages resources and performs to budget expectations.

Contributes to the decision-making process regarding office locations, as well as branch design

concepts and layouts by reviewing office volume, marketing plans and demographic data.

Strategic Management:

• Through experience, creativity, innovation, influence, and positivity, is able to represent the

department in cross-functional meetings, projects, and deliver club/department communication.

Serves as department committee sponsors that assist in shaping best practices and strategies

towards club/department objectives. Manages department operational teams to impact total Branch

Operations including Project, Training and Data Analyst Teams.

• Seeks advisement while providing partnership and alliance to other AAA clubs within AAA

National, developing a mutual interconnectivity between states and associations.

• Develops and maintains mutually beneficial relationships with external partners to facilitate

services and programs in branch locations through constant communication, analyzation of results

and strategic planning. Consistently seeks new opportunities to bring value to member branch visits.

• Serves as a liaison between the club’s legal department and our external partners, by

facilitating contract negotiations, ensuring accuracy and promised expectations as we embark on new

services and make amendments to existing programs.

• Represents club in high-level state/federal meetings where confidentiality, task execution,

and political tact and diplomacy is a must.

• Uses strategic thinking to analyze trends in the market to develop action plans to position the

department to stay relevant in an ever-changing environment. Participates in strategic plan

development and implements activities to result in forward-thinking change management.

• Responsible for developing and presenting department performance summary for

CEO/Executives on a bi-monthly basis. Prepares and provides department updates to entire Branch

team quarterly, via Town Hall meetings.

• Builds relationships with industry representatives, local community leaders, and professional

contacts to provide competitive advantage to AAA to facilitate sales growth. Supports, partners

and/or represents at local club/community outreach events; including serving as committee leads.

• Performs other duties as assigned

• Complies with all policies and standards