Director, Solutions Management & Customization

Strategic Leadership Develop and execute a strategic vision for solutions management and customization within Enrollment Management. Establish team priorities, operating practices, standards, and service models that support institutional enrollment strategies. Evaluate business needs and emerging technologies to identify opportunities for process improvement, automation, integration, and enhanced student engagement. Translate enrollment strategy and business requirements into technology and solution roadmaps. Ensure that solutions are scalable, maintainable, secure, accessible, and aligned with institutional technology standards. Provide leadership on solution architecture, technical direction, system configuration, customization, and integrations across the enrollment technology ecosystem. Establish appropriate governance for customization, technical debt, integrations, releases, and solution lifecycle management. Team Leadership Talent Development Lead, coach, and develop a team that may include solution architects, solution developers, and other technical or functional specialists. Establish clear roles, responsibilities, performance expectations, and professional development plans. Build a culture of collaboration, innovation, accountability, continuous improvement, and customer service; a growth mindset is a must. Recruit, retain, and develop highly skilled technical professionals with expertise relevant to Enrollment Management. Balance team capacity, project priorities, operational support, and strategic initiatives. Foster knowledge sharing, documentation, cross-training, and succession planning within the team. Solution Architecture Development Oversee the design and delivery of customized solutions supporting recruitment, admissions, financial aid, student onboarding, enrollment operations, communications, and related functions. Provide architectural oversight for integrations among enrollment systems, institutional systems, third-party platforms, data sources, and digital services. Review proposed solutions and technical designs to ensure alignment with business requirements and institutional standards. Establish development and implementation practices that promote quality, security, maintainability, testing, documentation, and appropriate change management. Guide decisions regarding configuration versus customization and evaluate the long-term implications of technical solutions. Oversee the development and maintenance of APIs, integrations, workflows, automations, applications, reports, and other technology solutions as appropriate to the institution's environment. Ensure appropriate documentation of system architecture, integrations, customizations, dependencies, and technical processes. Business Partnership Consultation Serve as a trusted technology advisor to Enrollment Management leadership and functional stakeholders. Collaborate with enrollment leaders to understand business challenges, identify opportunities, and define solution strategies. Facilitate conversations among business, technical, and institutional stakeholders to establish shared requirements and priorities. Translate technical concepts into clear business implications for nontechnical audiences and translate business needs into actionable technical requirements for development teams. Partner with IT and other campus technology teams to ensure appropriate alignment, governance, security, and support. Work with vendors and implementation partners to evaluate capabilities, manage technical relationships, and ensure successful delivery of contracted solutions. Continuous Improvement Innovation Identify opportunities to simplify processes, eliminate redundant work, automate routine activities, and improve the student and staff experience. Encourage responsible experimentation and adoption of emerging technologies where they provide meaningful institutional value. Assess the impact of artificial intelligence, automation, analytics, integrations, and other emerging capabilities on Enrollment Management operations. Establish practices for measuring solution effectiveness, user adoption, operational efficiency, and business outcomes. Promote a culture of continuous improvement informed by data, stakeholder feedback, and evolving enrollment needs. Knowledge, Skills, and Abilities Demonstrated ability to manage multiple priorities and complex projects in a collaborative environment. Strong analytical, problem-solving, communication, and relationship-management skills. Familiarity with data governance, information security, accessibility, privacy, and technology governance within higher education.