Director UC Testing Services, Student Affairs

About The University of Cincinnati Testing Services

The University of Cincinnati’s Testing Services supports student success and academic achievement by providing accessible, secure, and reliable testing services for students, faculty, academic programs, and external partners while upholding academic integrity, regulatory compliance, and consistent service standards.

Job Overview

Provide strategic, administrative, and operational leadership for the university’s testing services function. Responsible for establishing the vision, strategy, goals, policies, service standards, and operational framework for testing services that support academic programs, student access and success, institutional compliance, and external testing partnerships

Essential Functions

• Provide strategic leadership for the university testing function. Establish and implement the vision, strategic direction, goals, service standards, priorities, and multi-year plans for UC Testing Services in alignment with institutional academic and student-success priorities.
• Establish and administer university testing policies, procedures, and standards. Develop operating policies and service-delivery frameworks governing testing administration, academic integrity, exam security, accommodated testing, departmental testing, external testing, technology use, records, and related functions.
• Provide executive oversight of accommodated testing, placement testing, departmental exams, make-up and retake testing, certification testing, and other university or externally contracted testing programs.
• Advise university leadership on testing strategy, capacity, and institutional risk. Regularly partner with the AVP for AESS, the AVP for Academic Affairs, the VP of Student Affairs, and other senior leaders to identify emerging needs, evaluate service capacity, resolve significant operational or compliance issues, and establish institutional direction related to academic testing.
• Lead cross-functional planning and university-wide coordination. Build and maintain strategic partnerships with university stakeholders to ensure coordinated, effective, and sustainable testing services.
• Establish systems and controls that ensure compliance with applicable requirements and standards, including the Higher Learning Commission, Ohio Department of Higher Education and applicable Ohio legislation, FERPA, ADA requirements, National College Testing Association standards, Council for the Advancement of Standards in Higher Education standards, contractual requirements, and university policies and procedures.
• In partnership with Accessibility Resources and academic units, establish operational standards and capacity plans for administering approved testing accommodations while maintaining exam integrity, consistent service expectations, appropriate documentation, and effective faculty communication.
• Establish and monitor testing security and academic-integrity protocols. Develop procedures and controls governing secure receipt, administration, storage, transmission, and return of examinations and testing materials.
• Lead assessment, analytics, and continuous improvement. Establish key performance indicators and report expectations for Testing Services. Analyze data and trends to guide staffing, technology, policy, and service-delivery decisions.
• Provide leadership for testing technology and infrastructure. Partner with Digital Technology Solutions and other university stakeholders to establish technology requirements, prioritize investments, evaluate testing platforms, and address technology risks.
• Represent the university as a testing subject matter expert. Serve on university, divisional, statewide, and national committees and professional organizations related to testing, assessment, academic integrity, accommodations administration, and student success.
• Provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental and institutional need. This job description may be changed at any time.

Required Education

• Bachelor's Degree

Required Experience

• Nine (9) years of relevant professional experience in higher education, testing services, assessment, academic support, student services, educational administration, or a related environment.
• At least three (3) years of supervisory or management experience, including responsibility for professional staff
• Demonstrated experience providing leadership for a complex operation, department, or institutional function.
• Experience with compliance, risk management, or regulatory requirements applicable to educational or professional testing environments.

Additional Qualifications Considered

• Master’s degree in higher education administration, student affairs, education, business administration, organizational leadership, assessment, or a related field.
• Experience leading university or multi-site testing operations.
• Knowledge of accommodated testing practices and the operational implications of ADA-related testing accommodations.
• Experience with revenue-generating services or auxiliary operations.
• Demonstrated ability to analyze operational and institutional data and translate findings into strategic decisions.
• Advanced written and verbal communication, presentation, negotiation, organizational leadership, and stakeholder-management skills.

Application Process Information

Interested and qualified applicants must apply online and include a cover letter of interest and a current CV/Resume.

Physical Requirements/Work Environment