Disability Intake Specialist WBI

Symetra offers a thrilling chance to become part of our team as a Disability Intake Specialist WBI!

About the role

As a Disability Intake Specialist you will provide support to the call center with timely, accurate, and customer-focused claim information, gathering information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD and LTD products.

What you will do

• Provide various external and internal customers with timely, accurate, and customer-focused disability and/or leave claim information. Taking appropriate actions to earn the customer’s trust and anticipate their needs.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.
• Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
• Apply sound judgment, attention to detail, and critical thinking to identify issues and determine appropriate solutions.
• Issue timely and accurate claim acknowledgement correspondence.
• Process incoming documents with high coding integrity and distribute immediately.
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
• Demonstrate an increasing level of proficiency in the products (STD and LTD) managed by the department.

Why Work at Symetra
Here’s what some of our employees share about why they choose to work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.” - Lilly H., Claims Team Lead

“The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you.” Sydney S. - Actuarial Associate II

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.
  
  

Compensation

Hourly Range: $22.00 - $33.95 plus eligibility for a Company Annual Bonus