Dispatch Clerk

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Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

This position reports to: the Supply Chain Coordinator/ Stock Controller / Outbound Manager

Purpose of the role:

To optimise the control of the outbound function by ensuring that the production runs effectively from picking of items to dispatching of parcels are met with and the quality requirement and accuracy of the finished parcel leaving the warehouse within the service level agreement per client to meet the cut-off times of couriers.

Your responsibilities can include:

• Ensure correct dispatching of parcels
• Analyze and clear all production reports, to resolve discrepancies in order to facilitate a flow or throughput of production from replenishment to the confirmation tables
• To monitor aging tasks on the system and get them resolved quickly
• Ensure that all clients meets lead time and fulfilment requirements as set
• Investigate and resolve customer queries in conjunction with customer services department and other stakeholders
• Identify parcels that are not packaged correctly and hand them back to outsourced service providers for repacking
• Physically monitoring of the floor to ensure that SOP is followed on confirmation tables
• Report challenges that might hamper production throughput timeously
• Do random quality check on parcel sent to dispatch e.g are items packed correctly, using correct packaging
• weighing of parcels, and dispatching of parcels as per standard operating procedures and service level agreements
• Check exception report and provide feedback to all key stakeholders
• Scan parcels and identify any discrepancies between own information and that of courier company
• Perform reconciliations of stock take
• Comply with all health and safety regulations and practices
• Identify, analyse and report on opportunities for growth, improved efficiencies and achievements
• Ensure effective customer relations management, making changes where appropriate to continually improve customer service, and addressing any escalated or long-standing problems; and
• Maintain accurate records of local deliveries.

Qualifications and experience:

• Grade 12
• Any general work experience in which he/she has shown ability to work quickly and accurately; Physically fit and able to work in an extreme environment and pick up heavy loads
• FMCG; Warehousing; Forklift driver’s license advantageous
• Attention to detail
• Results orientation
• Good verbal communication skills
• Good written communication skills

Attributes required :

• Basic knowledge of relevant software packages and applications.

Be part of the extraordinary. Be part of TFS.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.