Dispatch Manager, Green Deliveries

Dispatch Manager, Green Deliveries

Logistics & Last-Mile Delivery

About Us

Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.

Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.

Position Overview

The Dispatch Manager leads Green Top Farms' Green Deliveries operation, owning routing, dispatch, and the on-time delivery of meals to enterprise client sites and events across the NYC area. You will manage the dispatch team and drivers, build efficient routes, and keep every delivery accurate and on time while controlling delivery cost.

This is a fast-paced, time-sensitive operations role. We are looking for a candidate who is:

• An experienced logistics or dispatch leader who thrives in a time-sensitive operation
• A hands-on manager who leads dispatchers, drivers, and helpers
• Data-minded about routing, on-time performance, and delivery cost
• Calm and decisive when routes, traffic, or staffing change on the fly
• A clear communicator with drivers, client sites, and account teams

Responsibilities

Dispatch & Routing (30%)

Get every delivery out the door and on site on time.

• Build and manage daily delivery routes across the NYC area
• Dispatch drivers and helpers, and adjust in real time for traffic, volume, and last-minute changes
• Ensure on-time, in-full delivery to client sites and events
• Plan around the delivery window, including early morning starts

Team Leadership (25%)

Lead and develop the delivery team.

• Lead, schedule, and develop the dispatch team, drivers, and driver helpers
• Own hiring, onboarding, and training for the delivery team
• Set performance expectations and keep every route covered
• Foster a safe, accountable, and team-oriented culture

Delivery Performance & Cost (20%)

Own the numbers behind delivery.

• Own on-time and accuracy metrics for all deliveries
• Track and control delivery cost, including labor, vehicles, fuel, and tolls
• Drive route efficiency and reduce miles and idle time
• Report delivery KPIs to operations leadership

Fleet, Safety & Compliance (15%)

Keep the vehicles and the team safe and ready.

• Oversee vehicle readiness, maintenance scheduling, and cleanliness
• Enforce driver safety, safe loading, and cold-chain handling
• Manage parking, tolls, and vehicle compliance requirements

Coordination & Issue Resolution (10%)

Keep deliveries connected to the rest of the operation.

• Partner with the commissary, plant, and account teams on timing and handoffs
• Resolve late, missed, or incorrect deliveries quickly
• Communicate proactively with client sites and account managers, and take on additional responsibilities as needed

Required Qualifications

• 3 to 5+ years in dispatch, logistics, routing, or delivery operations, including team leadership
• Experience managing drivers and building efficient routes in a time-sensitive environment
• Strong understanding of on-time delivery, fill rate, and delivery cost control
• Comfortable with dispatch or routing tools and Google Workspace
• Excellent communication, organizational, and problem-solving skills
• Calm and decisive with same-day changes
• A commitment to personal accountability and continuous learning
• Valid U.S. Driver’s License.
• Ability to lift and carry 50+ pounds repeatedly throughout the shift.
• Ability to work in cold environments averaging 30°F.

Preferred Qualifications

• Experience in food service, catering, or cold-chain delivery
• Familiarity with route optimization and fleet or vehicle management
• Bilingual (Spanish) strongly preferred
• Valid driver's license (CDL a plus)

Key Competencies

• Dispatch and route management
• Team leadership
• Delivery performance and cost discipline
• Calm, decisive problem-solving
• Clear communication

Role Details

Title: Dispatch Manager, Green Deliveries

Job Type: Full-time, Salaried (Exempt)

Location: Onsite (Brooklyn, NY) commissary, with travel across routes and sites as needed

Schedule: Early morning starts aligned to the delivery window; Monday through Friday, with occasional weekends for events

Reports to: VP of Operations

Compensation: $63,300-70,000 + bonus eligibility through our Green Shares employee bonus program

Benefits

• Medical insurance
• Sick leave
• Paid time off that increases with tenure
• 401(k)
• Daily family meal
• Potential for bonuses through our Green Shares employee bonus program
• Eligibility and details subject to company policy

Equal Opportunity Statement

Green Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws