Dispatcher

Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, manage communication between drivers, customers, and internal teams, and ensure efficient route execution. This role requires a highly organized, detail-oriented individual who can respond quickly to changing priorities, maintain accurate records, and provide exceptional customer service while supporting operational excellence.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

• Dispatch calls to routes based upon designated route and driver location.

• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.

• Distribute, collect and review route sheets for proper days end data entry.

• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.

• May perform some additional responsibilities as assigned by the Operations Manager.]

• Interacts with customers, customer service department, sales, & Operations staff.

• Works with routing specialists to optimize routes.

• Fields incoming calls / emails from customers.

• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.

• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.

• Records and document information from drivers and distributes to appropriate departments.

• Communicates with maintenance shop personnel.

• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• Completion of high school. Post-secondary courses or diploma would be considered an asset.

• 1-2 years in a transportation, dispatch or customer service role.

• Strong communication and interpersonal skills.

• Strong customer focus.

• Proven ability to multi-task & ability to prioritize tasks.

• Proficient in MS Outlook, Excel, Word.

• Knowledge of industry an asset.

• Advanced skill level with software applications and word processing accuracy including adequate typing speed.

• Required to work extended hours including occasional weekends.

• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.